CRT Clinical Culture Training

January 28, 2019 to May 6, 2019

Missed a session? Click here for the instant replay.

Building a Foundation for Our Evolving Clinical Culture

To provide the very best care and service for our members, we need all of our heads, hearts and hands working at their full potential. To that end we want to make sure you have tools and training needed to do just that. In the modules that follow over the next 15 weeks, you’ll find a training curriculum that seeks to offer a foundation for our evolving clinical culture, one that is trauma informed, rooted in evidence-based best practices and integrates the medical, behavioral and social components of care for our most complex members.

The training resources found here will help realize our vision of developing world class talent to deliver person-centered care at a lower cost. We want to learn together as our team continues to enhance this curriculum, so please share your feedback and expertise with us as we grow. We hope you find this material helpful in building authentic healing relationships with members as we all work to connect the world to better health, one person at a time.

Handouts for this activity can be found below under "Attachments".

Provider
This activity is provided by OptumHealth Education and UnitedHealthcare Community & State, Clinical Redesign Team.

Commercial support
There was no commercial support received for this activity.

Target Audience

Designed for the interprofessional health care team

This educational activity has been developed by the health care team to promote collaborative practice in health care delivery by providing a broad range of topics for a variety of learners. It is intended to focus on person-centered care in a way that is trauma-informed, evidence-based, and integrates the medical, behavioral, and social components of care for the most complex patients. This activity will provide the tools for both health-care practitioners and non-clinicians that are interested in providing the best care for individuals to optimize their outcomes and help them live healthier lives.

Who attends? 
  • Case Managers
  • Nurses
  • Nurse Practitioners
  • Pharmacists
  • Pharmacy Technicians
  • Physicians
  • PAs
  • Psychologists
  • Social Workers
  • Non-clinicians/Administration

Learning Objectives

After completion of this activity, the participant should be able to:

  • Define how the application of a variety of evidenced-based practices builds the framework for creating a trauma-informed service environment.
  • Describe how different evidence-based practices are interconnected and how they can effectively be used together to support individuals' change in behaviors.
  • Develop strengths-based engagement strategies that promote healing, empowerment and self-sufficiency.
  • Recognize the impact that personal biases can have on the healing relationship and identify strategies to remain objective and person-centered.
  • Develop a deeper awareness of how the use of self is a critical component to the change process and enhance the learner’s toolkit of strategies and techniques to foster change at all levels. 

Additional Information

AttachmentSize
1/28/2019 CRT Clinical Culture Training Kickoff206.57 KB
2/4/2019 Learning Circle Orientation Presentation398.35 KB
2/4/2019 Learning Circle Orientation Handouts176.37 KB
2/11/2019 Trauma Informed Care Learning Circle Facilitator Guide144.94 KB
2/11/2019 Trauma Informed Care Handouts388.03 KB
2/18/2019 Adverse Childhood Experiences Learning Circle Facilitator Guide158.04 KB
2/18/2019 Adverse Childhood Experiences Handouts103.83 KB
2/25/2019 Harm Reduction Learning Circle Facilitator Guide220.35 KB
2/25/2019 Harm Reduction Handouts131.14 KB
3/4/2019 Addiction & Recovery Learning Circle Facilitator Guide187.57 KB
3/4/2019 Addiction & Recovery Handouts200.68 KB
3/11/2019 Personal Narratives Learning Circle Facilitator Guide190.21 KB
3/11/2019 Power of Personal Narratives Handouts111.09 KB
3/18/2019 Motivational Interviewing Learning Circle Facilitator Guide130.99 KB
3/18/2019 Motivational Interviewing Handouts942.76 KB
3/25/2019 Positive Psychology Learning Circle Facilitator Guide166.15 KB
3/25/2019 Positive Psychology Handouts185.24 KB
4/1/2019 Boundaries and Self-Care Learning Circle Facilitator Guide161.38 KB
4/1/2019 Boundaries and Self-Care Handouts152.6 KB
4/8/2019 Field Safety Learning Circle Facilitator Guide127.3 KB
4/8/2019 Field Safety Handouts571.18 KB
4/15/2019 De-escalation Learning Circle Facilitator Guide124.08 KB
4/15/2019 De-escalation Handouts111.36 KB
4/22/2019 Stages of Change Learning Circle Facilitator Guide113.74 KB
4/22/2019 Stages of Change Handouts108.38 KB
4/29/2019 Person-Centered Care Learning Circle Facilitator Guide140.59 KB
4/29/2019 Person-Centered Care Handouts289.33 KB
5/6/2019 Trauma-Informed Care 201 Handouts605.63 KB
5/6/2018 Trauma-Informed Care 201 Learning Circle Facilitator Guide19.49 KB
Activity summary
Available credit: 
  • 6.50 ACPE - Pharmacist
  • 6.50 ACPE - Pharmacy Technician
  • 6.50 AMA
  • 6.50 ANCC
  • 6.50 APA
  • 6.50 Attendance
  • 6.50 CCMC - General
  • 6.50 ASWB
Activity opens: 
01/10/2019
Activity expires: 
07/19/2019
Event starts: 
01/28/2019 - 4:30pm
Event ends: 
05/06/2019 - 5:30pm
Rating: 
0

Faculty and Planning Committee

Click here for a list of faculty and planning committee members.

Schedule

Up to 6.5 continuing education credits available.

January 28, 2019

Training Kickoff & Welcome (non-accredited)

Jennifer Frost, MPA, Vice President, Learning, Replication and Dissemination, Clinical Redesign Team

Jeff Brenner, MD, SVP, Clinical Redesign Team

February 4, 2019

Learning Circles and Peer Facilitation (non-accredited)

Jennifer Frost, MPA, Vice President, Learning, Replication and Dissemination, Clinical Redesign Team

Tom Tracy, MSW, Vice President, Strategic Business Planning, UnitedHealthcare Community & State, Clinical Redesign

February 11, 2019

Trauma-Informed Care 101

Nina Aniskevich, MSW, Behavioral Health Care Advocate, Opioid Abuse Disorders

Melissa Brown, State Director, Clinical Redesign Team (Michigan)

February 18, 2019

Impact of ACEs

Amy Fynmore, Care Coordinator, Clinical Redesign Team (Arizona)

Kerianne Guth, MSW, Director, Strategic Business Initiatives, Clinical Redesign Team

February 25, 2019

Harm Reduction

Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team

Tom Tracy, MSW, Vice President, Strategic Business Planning, UnitedHealthcare Community & State, Clinical Redesign

March 4, 2018

Addiction & Recovery

Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team

Kerianne Guth, MSW, Director, Strategic Business Initiatives, Clinical Redesign Team

March 11, 2019

Power of Personal Narratives

Jeff Brenner, MD, SVP, Clinical Redesign Team

Kathy Stillo, MBA, President & COO, Clinical Redesign

March 18, 2019

Motivational Interviewing 101

Meagan Ausborn, RN, Director of Clinical Operations, Clinical Redesign

Brad Chamberlain, LISW, Care Advocate, Clinical Redesign Team (Iowa)

March 25, 2019

Positive Psychology

Amy Fynmore, Care Coordinator, Clinical Redesign Team (Arizona)

Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team

April 1, 2019

Boundaries & Self Care

Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team

Nellie Nekouie, State Director, Clinical Redesign Team (Arizona)

April 8, 2019

Field Safety

Jean Mash, MSW, Clinical Program Director, Clinical Redesign Team

Tom Tracy, MSW, Vice President, Strategic Business Planning, UnitedHealthcare Community & State, Clinical Redesign

April 15, 2019

De-escalation

Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team

Jean Mash, LSCSW, LCAC, Clinical Program Director, Clinical Redesign Team

April 22, 2019

Stages of Change

Brad Chamberlain, LISW, Care Advocate, Clinical Redesign Team (Iowa)

Tom Tracy, MSW, Vice President, Strategic Business Planning, UnitedHealthcare Community & State, Clinical Redesign

April 29, 2019

Person-Centered Care

Meredith Clemmons, LCSW, CCM, Associate Director, Product Development

Kate Warren, MS, National Housing Operations Advocate, Clinical Redesign Team

May 6, 2019

Trauma-Informed Care 201

Nina Aniskevich, MSW, Behavioral Health Care Advocate, Opioid Abuse Disorders

Kerianne Guth, MSW, Director, Strategic Business Initiatives, Clinical Redesign Team

Note: OptumHealth Education reserves the right to make any necessary changes to this program. Efforts will be made to keep presentations as scheduled. However, unforeseen circumstances may result in the substitution of faculty or content.
Last updated: 1/2/2019

 

Maximum CE Hours Available:  6.5
Accreditation Statement

Joint LogoIn support of improving patient care, this activity has been planned and implemented by OptumHealth Education and UnitedHealthcare Community & State, Clinical Redesign Team. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

Credit Designation Statements

IPCE Logo

This activity was planned by and for the health care team, and learners will receive 6.5 Interprofessional Continuing Education (IPCE) credits for learning and change.

Physicians
OptumHealth Education designates this live activity for a maximum of 6.5 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

PAs
The American Academy of PAs (AAPA) accepts credit from organizations accredited by the ACCME.

Pharmacists/Pharmacy Technicians
This activity is approved for 6.5 contact hour(s) ([0.65] CEU) in states that recognize ACPE.
Attending the full program will earn 6.5 contact hour(s).
Unique Activity Number(s): JA0007123-9999-19-172-L01-P/T

Nurses
The participant will be awarded up to 6.5 contact hours of credit for attendance and completion of supplemental materials.

Nurse Practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

Case Managers
The Commission for Case Manager Certification has approved this program for a maximum of 6.5 clock hours for Certified Case Managers (CCM).

Psychologists
OptumHealth Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. OptumHealth Education maintains responsibility for this program. 6.5 CE hour.

Social Workers
As a Jointly Accredited Organization, OptumHealth Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. OptumHealth Education maintains responsibility for this course. Social workers completing this course receive 6.5 live continuing education credits.

Please Note: Licensing Boards change regulations often and while we attempt to stay abreast of their most recent changes, if you have questions or concerns about this course meeting your specific board’s approval, we recommend you contact your board directly to obtain a ruling.

Attendance
A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been pre-approved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization with which they wish to obtain credit.

 

Available Credit

  • 6.50 ACPE - Pharmacist
  • 6.50 ACPE - Pharmacy Technician
  • 6.50 AMA
  • 6.50 ANCC
  • 6.50 APA
  • 6.50 Attendance
  • 6.50 CCMC - General
  • 6.50 ASWB
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