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A Structured Approach to Problem-solving
Activity description
This educational session is designed to be both engaging and highly beneficial for Continuous Quality Coordinators (CQCs) with a blend of didactic instruction and hands-on experience focusing on the principles and practices of structured problem-solving. A process of accurately identifying the root causes of problems, utilizing a standardized approach to enhance problem-solving effectiveness and efficiency will be highlighted. These skills and techniques are constructed to improve the effectiveness and efficiency of problem resolution and to foster a collaborative and productive work environment.
This activity is designed to meet the educational needs of nurses who are interested in learning about practical skills and actionable strategies that can be immediately applied to their roles, strengthening their problem-solving capabilities and enhancing team performance.
At the end of this activity, participants should be able to:
- Define elements of a problem statement.
- Develop SMART goals to address problem statement.
- Explore problem solving tools.
Provided by
This activity is provided by Optum Health Education and Optum Health Services.
Commercial support
No commercial support was received for this activity.
Required hardware/software
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Additional Information
| Attachment | Size |
|---|---|
 Please click here to download a. copy of the presentation. | 2.67 MB |
Presenter
Ingrid Black, MBA, CPHQ
National Director of Clinical Quality
Optum
About the Presenter
Click HERE
Activity planners
Ingrid Black, MBA, CPHQ
National Director of Clinical Quality
Optum
Rebecca Gleason
Clinical Activity Manager
Optum Health Education
Accreditation statement
In support of improving patient care, this activity has been planned and implemented by Optum Health Education and Optum Health Services. Optum Health Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.
Credit designation statements
Nurses
The participant will be awarded up to 1.00 contact hour(s) of credit for attendance and completion of supplemental materials.
Nurse practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
Attendance
A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been preapproved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization from which they wish to obtain credit.
Available Credit
- 1.00 ANCC - Nurses
- 1.00 Attendance - General Attendance
You must be logged into your account to participate in this activity. Get started by clicking “Continue” and completing the “Evaluation”; then follow the prompts at the bottom of the screen. At the end of the activity, you will be able to view, save or print your certificate of participation. A complete listing of your activities can be found under “My Account,” “My Activities.”