Understanding and Preventing Burnout: Improving Health Care Outcomes
Burnout is a state of emotional, physical and mental exhaustion that can be caused by excessive and prolonged stress. In the last decade, it has become apparent that burnout among health care professionals (HCPs) is increasing. Health care has experienced major challenges in long working hours, high and sometimes unsustainable productivity goals and greater overall difficulty in maintaining work-life balance; all of these are precursors of HCP burnout. This activity will discuss contributing factors to burnout, its impact on the health and well-being of HCPs and their patients, interventions to decrease overall stress and how burnout can influence patient care and health care outcomes.
This activity is provided by OptumHealth Education and UnitedHealth Group, Research and Development.
No commercial support was received for this activity.
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This activity is designed to meet the educational needs of nurses, nurse practitioners, PAs, physicians, psychologists, social workers and other HCPs who are interested in increasing their well-being and improving health care outcomes.
At the end of this educational activity, participants should be able to:
- Explain how depression, anxiety and burnout syndrome in HCPs influence the care provided to patients.
- Discuss the impact of HCP burnout on health, patient care, outcomes and the health care system, as well as the impact on personal lives including relationships and parenting.
- Explore the contributing factors and the science behind HCP burnout.
- Describe the risk factors associated with provider burnout including work factors, personal characteristics and organizational factors as well as the profound impact of sleep and exercise on restoration of cognitive capability.
- Explore interventions, such as mindfulness and cognitive-behavioral therapy (CBT) mobile apps, designed to support the mental health needs of HCPs and improve team performance by decreasing overall stress.
Colin P. West, MD, PhD, FACP
Professor of Medicine, Medical Education, and Biostatistics
Divisions of General Internal Medicine and Biomedical Statistics and Informatics
Departments of Internal Medicine and Health Sciences Research
About the presenter
Originally from Seattle, WA, Dr. West received his MD and PhD in biostatistics from the University of Iowa in 1999. He completed a residency and chief residency in internal medicine at Mayo Clinic and joined the faculty in General Internal Medicine in 2004. He is currently Professor of Medicine, Medical Education, and Biostatistics at Mayo. He directs the evidence-based medicine curriculum for the Mayo Clinic Alix School of Medicine and is an Associate Program Director within the internal medicine residency program. He is also the Assistant Dean for GME Scholarship within MCSGME. Dr. West's research has focused on medical education and physician well-being, and he is Co-Director of the Mayo Clinic Program on Physician Well-Being. His research has been widely published in prominent journals including Lancet, JAMA, Annals of Internal Medicine, and JAMA Internal Medicine.
Sarah Chart, RN
Rebecca Gleason, RN, CCM
Disclosures of relevant financial relationships
In accordance with the ACCME Standards for Commercial SupportSM, OptumHealth Education (OHE) requires all those involved in the development of activity content to disclose their relevant financial relationships. An individual has a relevant financial relationship if such person (or his/her spouse/partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest. OHE ensures that the content is independent of commercial bias.
The activity faculty or planners have no financial relationships to disclose.
Method for calculating CE credit
CE credit was calculated by the complexity of content.
In support of improving patient care, this activity has been planned and implemented by OptumHealth Education and UnitedHealth Group, Research and Development. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.
Credit designation statements
The participant will be awarded up to 1.00 contact hour(s) of credit for attendance and completion of supplemental materials.
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
OptumHealth Education designates this enduring activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.
OptumHealth Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. OptumHealth Education maintains responsibility for this program. 1.00 CE hour.
As a Jointly Accredited Organization, OptumHealth Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. OptumHealth Education maintains responsibility for this course. Social workers completing this course receive 1.00 enduring continuing education credits.
Counselors and/or marriage and family therapists
CA: The Board of Behavioral Sciences has deferred CE course approvals to APA and ASWB for its licensees. See those approvals under Psychologists and Social Workers.
Other States: If your state is not specifically listed, nearly all state Counselor and MFT boards accept either APA or ASWB approval, or are reciprocal with other state licensing board approvals, such as those listed below. Check with your board to be sure.
A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been preapproved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization from which they wish to obtain credit.
- 1.00 AMA - Physicians
- 1.00 ANCC - Nurses
- 1.00 APA - Psychologists
- 1.00 Attendance - General Attendance
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