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Problem-Solving Foundations
Activity description
This course equips you with tools to apply our standard problem-solving model.
Learn how to:
- Identify and contain a problem effectively
- Correct an issue with data-driven decision-making
- Prevent a recurring issue with proactive measures
- Apply problem-solving techniques in a team setting
It is designed to meet the educational needs of nurses, nurse practitioners, pharmacists, pharmacy technicians, physicians, PAs, psychologists and social workers.
At the end of this educational activity, participants should be able to:
- Identify and contain problems effectively using a standardized problem-solving model.
- Describe how to contain problems early and effectively to minimize impact using structured problem-solving techniques.
- Evaluate and correct issues using data-driven decision-making to implement effective and workable solutions.
- Distinguish root causes from symptoms and apply proactive measures to prevent recurring issues.
- Apply structured problem-solving tools and methods to analyze and resolve issues in daily work.
- Collaborate with team members to apply problem-solving techniques in cross-functional settings.
Provided by
This activity is provided by Optum Health Education and UnitedHealth Group, Enterprise Learning.
Commercial support
No commercial support was received for this activity.
Required hardware/software
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Planners
Karen DSouza, MHA, BSN
Sr. Director, Clinical Quality and Standards
UnitedHealth Group
Kevin Ftizgibbons, PhD
Vice President, QPS Quality Improvement, OptumHealth
Optum
Michelle Leibach, MSN, RN
Director, Patient Safety
UnitedHealth Group
Gina Montefusco, MSN, RN
Director, People Development, Enterprise Talent Development and Learning
UnitedHealth Group
Rebecca Gleason, RN
Clinical Activity Manager
Optum Health Education
Disclosures of relevant financial relationships
In accordance with the Accreditation Council for Continuing Medical Education's (ACCME) Standards for Integrity and Independence in Accredited Continuing Education, OptumHealth Education (OHE) requires all those in control of educational content to disclose their financial relationships with ineligible companies within the prior 24 months. Ineligible companies are defined by the ACCME as companies whose primary business is producing, marketing, selling, re-selling, or distributing health care products used by or on patients. Individuals must disclose all financial relationships, regardless of the amount, with ineligible companies and regardless of their view of the relevance of the relationship to the education. OHE ensures that the content is independent of commercial bias
The planners have no financial relationships to disclose.
Method for calculating CE credit
CE credit was calculated by the complexity of content.
Accreditation statement
In support of improving patient care, this activity has been planned and implemented by Optum Health Education and UnitedHealth Group, Enterprise Learning. Optum Health Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.
Credit designation statements
Nurses
The participant will be awarded up to 3.00 contact hour(s) of credit for attendance and completion of supplemental materials.
Nurse practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
Pharmacists/Pharmacy technicians
This activity is approved for 3.00 contact hours ([0.30] CEU) in states that recognize ACPE.
Attending the full program will earn 3.00 contact hours.
Unique Activity Number(s): JA0007123-9999-25-053-H01-P/T
Physicians
Optum Health Education designates this enduring activity for a maximum of 3.00 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
PAs
The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.
Dietitians 
Completion of this RD/DTR profession-specific or IPCE activity awards CPEUs (One IPCE credit=One CPEU).
If the activity is dietetics-related but not targeted to RDs or DTRs, CPEUs may be claimed which are commensurate with participation in contact hours (One 60 minute hour=1 CPEU).
RD's and DTRs are to select activity type 102 in their Activity Log. Performance indicator selection is at the learner's discretion.
Psychologists
Optum Health Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. Optum Health Education maintains responsibility for this program. 3.00 CE hour.
Social workers
As a Jointly Accredited Organization, Optum Health Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Optum Health Education maintains responsibility for this course. Social workers completing this course receive 3.00 enduring continuing education credits.
Case managers
The Commission for Case Manager Certification has approved this program for a maximum of 3.00 clock hours for Certified Case Managers (CCM).
Attendance
A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been pre-approved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization with which they wish to obtain credit.
Available Credit
- 3.00 ACPE - Pharmacists
- 3.00 ACPE - Pharmacy Technicians
- 3.00 AMA - Physicians
- 3.00 ANCC - Nurses
- 3.00 APA - Psychologists
- 3.00 Attendance - General Attendance
- 3.00 CDR - Dietitians
These materials are only intended for those that completed the learning journey, Problem-Solving Foundations
You must be logged into your account to participate in this activity. Get started by clicking “Continue” and completing the “Evaluation”; then follow the prompts at the bottom of the screen. At the end of the activity, you will be able to view, save or print your certificate of participation. A complete listing of your activities can be found under “My Account,” “My Activities.”