The Role of the Health Care Team in Solving the Opioid Epidemic

October 31, 2017

The misuse of and addiction to opioids is a serious national crisis affecting public health as well as social and economic welfare. This crisis has devastating consequences and the number of opioid overdoses per year has quadrupled since 1999.

HCPs play an important role in making an impact on this epidemic. Too often, HCPs operate individually and lack knowledge about addiction treatment approaches. One solution to impact treatment outcomes in a positive manner is to share knowledge and coordinate care among interprofessional teams. Improving the way opioids are prescribed through clinical practice guidelines can also help HCPs offer safer, more effective treatment while reducing opioid-related abuse and overdose.

This webcast will outline ways in which HCPs can and should take action both individually and as part of an interprofessional team to change the trajectory of the opioid epidemic in the communities they serve.

Learning objectives
At the end of this educational activity, participants should be able to:

  • Recognize the scope of the opioid crisis in the U.S., including the rise in morbidity and mortality associated with opioid misuse and addiction;
  • Identify actionable resources that enable members of the interprofessional team to work together to prevent and treat opioid addiction to change the trajectory of this crisis; and,
  • Explore the important roles and responsibilities of HCPs in combating opioid abuse, such as changing prescribing practices, raising awareness of the risk of addiction, and identifying and treating opioid-dependent individuals.

Mary Jo JerdeMary Jo Jerde, MBA, BSN, RN
Senior Vice President
Center for Clinician Advancement
UnitedHealth Group
Minnetonka, MN

About the moderator
Ms. Jerde is a results-oriented health care leader with extensive expertise in strategic thought leadership, operations and project management. She is currently the Senior Vice President of the Center for Clinician Advancement at UnitedHealth Group, which focuses on the deployment of programs to improve clinician engagement, reduce voluntary turnover, promote health and well-being, and support the personal and professional development of the more than 20,000 nurses, 2,500 social workers and 2,500 pharmacists who work for the company. The Center engages with numerous organizations to jointly advance these professions with a major focus on realizing the aims of the Institute of Medicine's report, The Future of Nursing: Leading Change, Advancing Health. Passionate about leadership and modernizing education, she partnered with an academic institution to deliver the Nurse Leader Executive Program, which was aimed at creating the executive mindset and leadership competencies necessary for tomorrow's nurse leaders.


Vickie Chung

Vickie Chung, PharmD
Clinical Pharmacist
UnitedHealthcare Pharmacy
Orange County, CA

Marilyn Gaipa

Marilyn S. Gaipa, LCSW, CAC III, CPHQ
Vice President, Clinical Operations – Central & West
UnitedHealthcare Community & State
Denver, CO

Murray Zucker

Murray L. Zucker, MD
Addiction Specialist
San Francisco, CA

About the presenters
Vickie Chung, PharmD, is a clinical pharmacist at UnitedHealthcare Pharmacy. She supports the Clinical Team and the Commercial Accountable Care Organizations and has experience with the development and implementation of narcotic drug utilization review programs. She has been involved in the Pharmacy Quality Alliance's measure development process to create an opioid combination measure, and she has a strong interest in population health management and teaching. She earned her Doctor of Pharmacy degree at the University of California at San Francisco, and she completed a managed care residency at the University of Southern California and CareMore Health Plan.

Marilyn Gaipa is the Vice President of Clinical Operations for the central and west regions at UnitedHealthcare Community & State where she oversees the strategy, implementation and oversight of clinical health care services for Community & State Medicaid plans. Marilyn leads the care model evolution, focusing on the opioid epidemic and social determinants, building the population health model, and incorporating medical/behavioral integration.

Before joining UnitedHealthcare, she held a number of leadership positions, including Director of Quality Improvement and Accreditation for the Denver Health Medical Plan and Principal and Founder of Care Solutions LLC, an organization committed to developing, implementing and improving health care services, access and delivery. Her previous positions include experience as a chief executive officer and executive director of two distinct behavioral health plans.

Murray L. Zucker, MD is a consultant to the health care industry. As a psychiatrist with a background in academia, large group practice, and many years as a health plan clinical executive leader, he brings in-depth expertise on evidence-based product development, marketing and medical behavioral integration as well as connecting start-ups with investors. He is active in the American Telemedicine Association and participated in writing the Telemental Guidelines.

Dr. Zucker received his BA degree from the University of Pennsylvania, his MD degree from the University of Rochester and did his psychiatric residency at UCLA where he remained on faculty. He served in the military in the US Indian Health Service where he ran a medical clinic on a Pueblo Indian reservation in New Mexico.

Activity planners

Sarah Chart, RN
Senior Director
OptumHealth Education
Eden Prairie, MN

Jeanne Gibson, RN
Director, Center for Clinician Advancement
UnitedHealth Group
Minnetonka, MN

Rebecca Gleason, RN
Activity Manager
OptumHealth Education
Eden Prairie, MN

Jennifer K. Meyer, MBA, CSSBB
Director, Center for Clinician Advancement
UnitedHealth Group
Minnetonka, MN

Tina Rydland, PharmD
Crystal Clear Rx
Denver, CO

V. Silverstein, MD
Eagle Creek Medical Communications
Durham, NC

Disclosures of Relevant Financial Relationships
In accordance with the ACCME Standards for Commercial SupportSM, OptumHealth Education requires all those in the control of activity content to disclose their relevant financial relationships. An individual has a relevant financial relationship if such person (or his/her spouse/partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services relate to the activity content.

OptumHealth Education ensures that the content is independent of commercial bias.

Ms. Chart and Ms. Gleason have indicated that they are employees of and own stock in UnitedHealth Group.
Dr. Rydland has indicated that she is a consultant for HAP Innovation.
The remaining activity faculty or planners have no financial relationships to disclose.

Method of participation
There are no fees for participating in or receiving credit for this activity. For information on applicability and acceptance of continuing education credit for this activity, please consult your professional licensing board.

Participants will receive a certificate upon successful completion of the activity, which includes the following:

  • Completing the entire activity
  • Completing the pre- and post-activity assessments, activity evaluation and application for certificate of credit

You must be logged into your account to participate in this activity. Get started by clicking “Begin” and viewing the “CE Info”; then follow the prompts at the bottom of the screen. At the end of the activity, you will be able to view, save or print your certificate of participation. The Area of Practice you indicated in your profile corresponds with your certificate type. A complete listing of all of your activities can be found under “My Account,” “My Activities.”

Accreditation statement
Joint Accreditation LogoIn support of improving patient care, this activity has been planned and implemented by OptumHealth Education and UnitedHealth Group — Center for Clinician Advancement. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit designation statements
IPCE Credit LogoThis activity was planned by and for the health care team, and learners will receive 1.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

The participant will be awarded up to 1.00 contact hour(s) of credit for attendance and completion of supplemental materials.

Nurse practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

This activity is approved for 1.00 contact hour(s) ([0.10] CEU) in states that recognize ACPE.
Attending the full program will earn 1.00 contact hour(s).
Unique Activity Number(s): 0860-9999-17-028-L01-P

Pharmacy technicians
This activity is approved for 1.00 contact hour(s) ([0.10] CEU) in states that recognize ACPE.
Attending the full program will earn 1.00 contact hour(s).
Unique Activity Number(s): 0860-9999-17-028-L01-T

OptumHealth Education designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

AAPC-certified coders
AAPC will honor 1-for-1 CEUs for any live event offering CME credit or AMA PRA Category 1 Credit™. A certificate of attendance or completion is necessary to show participation. The certificate will give the total CMEs possible for the offering. Physicians are advised to claim only the actual hours that they were present during the education. We ask that AAPC-certified members abide by this request also. One hour of instruction is worth 1 CEU.

The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.

Case managers
The Commission for Case Manager Certification has approved this program for a maximum of 1.00 clock hour(s) for Certified Case Managers (CCM).

Counselors, psychologists, social workers, and/or marriage and family therapists
This event is co-sponsored by R. Cassidy Seminars.

Satisfactory completion
Participants must have attended the entire web-based activity and completed an evaluation to receive a certificate. Partial credit is not available.

R. Cassidy Seminars is approved by the American Psychological Association (APA) to offer continuing education for psychologists. R. Cassidy Seminars maintains responsibility for this program. 1.00 CE hour.

Social workers
R. Cassidy Seminars, ACE provider #1082, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB),, through the Approved Continuing Education (ACE) Program. Approval Period: April 15, 2015–April 15, 2018. R. Cassidy Seminars maintains responsibility for the program. Social workers should contact their regulatory board to determine course approval. Social workers will receive 1.00 continuing education clock hour in participating in this course.
CA: The Board of Behavioral Sciences has deferred CE course approvals to APA and ASWB for its licensees. See those approvals under Psychologists and Social workers.
NY: R. Cassidy Seminars is recognized by the New York State Education Department's State Board for Social Work as an approved provider (#0006) of continuing education for licensed social workers. This program is approved for 1 contact hour live.
OH: Provider approved by the Ohio Counselor, Social Worker, and Marriage and Family Therapist Board for 1 clock hour, #RCST110701

Counselors and/or marriage and family therapists
CA: The Board of Behavioral Sciences has deferred CE course approvals to APA and ASWB for its licensees. See those approvals under Psychologists and Social Workers.
IL: Illinois Dept. of Professional Regulation, Approved Continuing Education Sponsor, #168-000141. (1) hours.
OH: Provider approved by the Ohio Counselor, Social Worker and Marriage and Family Therapist Board for (1) clock hours, #RCST110701
TX: Approved CE Sponsor through the Texas State Board of Examiners of Marriage & Family Therapists. Provider #151. 1 CE hour.
Other States: If your state is not specifically listed, nearly all state Counselor and MFT boards accept either APA or ASWB approval, or are reciprocal with other state licensing board approvals, such as those listed below. Check with your board to be sure. The Ohio Board includes Counselors and MFTs.

Disability access
If you require ADA accommodations, please contact our office 14 days or more before the event. We cannot ensure accommodations without adequate prior notification.

Please note: Licensing Boards change regulations often and, while we attempt to stay abreast of their most recent changes, if you have questions or concerns about this course meeting your specific board’s approval, we recommend you contact your board directly to obtain a ruling.

A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been preapproved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization with which they wish to obtain credit.

This activity is jointly provided by OptumHealth Education and UnitedHealth Group — Center for Clinician Advancement.

Commercial support
There was no commercial support received for this activity.

Hardware/software requirements
To view this activity, you will need Internet Explorer 7.0+ or Firefox 3.0+ with Windows Media Player 9+, RealPlayer 12+ or Adobe Flash Player 9+. Be sure to disable any pop-up blocking software prior to beginning this activity.

Target Audience

These materials are for ONLY those that attended the live webcast held on Tuesday, October 31, 2017.

Click here for a copy of the presentation.
Click here to review three sample case studies that were discussed by the panelists.
Click here to download a summary of the Q&A session.

This activity is designed to meet the educational needs of case managers, counselors, nurses, pharmacists, pharmacy technicians, physicians, psychologists, social workers (all practice types), marriage and family therapists and other health care professionals (HCPs) who have an interest in the opioid epidemic.

Activity summary
Available credit: 
  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 CCMC - General - Case Managers
  • 1.00 ASWB - Social Workers
Activity opens: 
Activity expires: 
Event starts: 
10/31/2017 - 1:00pm EDT
Event ends: 
10/31/2017 - 2:00pm EDT
United States

Available Credit

  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 CCMC - General - Case Managers
  • 1.00 ASWB - Social Workers
Please log in to register.