Our United Culture: A Virtual Leadership Workshop

Activity description

The essence of leadership cannot be overstated, from the office to the operating room. Clinicians and leaders across the health care spectrum appreciate the focus on behavioral styles, coaching attributes, interpersonal discussions and interdisciplinary team communications, all leading to improved relationships and working environments. This workshop will provide participants with insights into gaining a greater awareness of how to engage, build trust, collaborate and be accountable with others. It will create an environment that leverages a structured framework allowing for independent thinking to enable participants to learn more about themselves and to discover something new.

Provided by
This activity is provided by OptumHealth Education and the UnitedHealth Group Office of Provider Advancement.

Commercial support
No commercial support was received for this activity.

Required hardware/software
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Target Audience

This activity is designed to meet the educational needs of family physicians, nurses, physicians and other health care providers (HCPs) who have an interest in United Healthcare's corporate culture.

Learning Objectives

At the end of this educational activity, participants should be able to:

  • Discuss how the highest level of performance can be achieved when strategy, structure and culture are in alignment.
  • Outline the BASIC model requirements for the workplace that respect and value differences.
  • Recognize key behavioral characteristics, traits or beliefs that define who we are.
  • List the five tenets of patient experience.
  • Describe the importance of real-time single focus.
Activity summary
Available credit: 
  • 10.00 ACPE - Pharmacists
  • 10.00 ACPE - Pharmacy Technicians
  • 10.00 AMA - Physicians
  • 10.00 ANCC - Nurses
  • 10.00 APA - Psychologists
  • 10.00 Attendance - General Attendance
  • 10.00 ASWB - Social Workers
Activity opens: 
Activity expires: 

Activity planners
Sarah Chart, RN
Vice President
OptumHealth Education

Tiffany Christensen, CPXP
Vice President, Experience Excellence
The Beryl Institute

Rebecca Gleason, RN, CCM
Activity Manager
OptumHealth Education

Bruce Moyer
Vice President, Care Delivery

Andrea Vaziri, PMP
WellMed Medical Management

Disclosures of relevant financial relationships
In accordance with the Accreditation Council for Continuing Medical Education's (ACCME) Standards for Integrity and Independence in Accredited Continuing Education, OptumHealth Education (OHE) requires all those in control of educational content to disclose their financial relationships with ineligible companies within the prior 24 months. Ineligible companies are defined by the ACCME as companies whose primary business is producing, marketing, selling, re-selling, or distributing health care products used by or on patients. Individuals must disclose all financial relationships, regardless of the amount, with ineligible companies and regardless of their view of the relevance of the relationship to the education. OHE ensures that the content is independent of commercial bias.

The activity faculty or planners have no financial relationships to disclose.

Method for calculating CE credit
CE credit was calculated by the complexity of content.

Accreditation statement
Joint Provider LogoIn support of improving patient care, this activity has been planned and implemented by OptumHealth Education and UnitedHealth Group Office of Provider Advancement. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

Credit designation statements
The participant will be awarded up to 10.00 contact hour(s) of credit for attendance and completion of supplemental materials.

Nurse practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

Pharmacists/Pharmacy technicians
This activity is approved for 10.00 contact hours ([1.0] CEU) in states that recognize ACPE.
Attending the full program will earn 10.00 contact hours.
Unique Activity Number(s): JA0007123-9999-22-133-H04-P/T

OptumHealth Education designates this enduring activity for a maximum of 10.00 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.

OptumHealth Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. OptumHealth Education maintains responsibility for this program. 10.00 CE hours.

Social workers
ACE LogoAs a Jointly Accredited Organization, OptumHealth Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. OptumHealth Education maintains responsibility for this course. Social workers completing this course receive 10.00 enduring continuing education credits.

Counselors and/or marriage and family therapists
CA: The Board of Behavioral Sciences has deferred CE course approvals to APA and ASWB for its licensees. See those approvals under Psychologists and Social Workers.
Other States: If your state is not specifically listed, nearly all state Counselor and MFT boards accept either APA or ASWB approval, or are reciprocal with other state licensing board approvals, such as those listed below. Check with your board to be sure.

A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been preapproved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization from which they wish to obtain credit.


Available Credit

  • 10.00 ACPE - Pharmacists
  • 10.00 ACPE - Pharmacy Technicians
  • 10.00 AMA - Physicians
  • 10.00 ANCC - Nurses
  • 10.00 APA - Psychologists
  • 10.00 Attendance - General Attendance
  • 10.00 ASWB - Social Workers
Please log in to register.

You must be logged into your account to participate in this activity. Get started by clicking “Continue” and completing the “Post-Activity Assessment”; then follow the prompts at the bottom of the screen. At the end of the activity, you will be able to view, save or print your certificate of participation. A complete listing of your activities can be found under “My Account,” “My Activities.”