Advancing Complex Care Philosophy: Tools for Healing-Centered Care

Building Practical Skills for Empowering Healing and Resilience

Go beyond the philosophies of complex care and build practical skills for empowering healing and resilience with individuals you serve. As we see in our work every day, the effects of trauma are widespread and vary greatly—from major depression and anxiety to obesity and diabetes, substance use disorder and altered interpersonal dynamics. The COVID-19 public health crisis has upended the lives of individuals and families, forcing them to cope with a new level of trauma caused by the virus that extends far beyond the physical illness.

This activity will equip participants with practical tools that will help strengthen their skills in facilitating conversations and activities and conducting follow-up interventions with individuals experiencing complex health and social needs. As a result of this increased knowledge, learners can feel more confident in their ability to foster authentic healing relationships that build resiliency and avoid re-traumatization.

This activity is provided by OptumHealth Education and UnitedHealthcare Community & State, Clinical Redesign.

Commercial support
There was no commercial support received for this activity.

Target Audience

This activity is designed to meet the educational needs of individuals who wish to foster healing and resilience in individuals with complex health and social needs, including: 

•    Behavioral Health Therapists 
•    Behavioral Health Administrators
•    Case Managers 
•    Community Health Workers 
•    Health Care Administrators
•    Health Care Coordinators 
•    Home Health Care Providers 
•    Licensed Clinical Social Workers 
•    Licensed Mental Health Counselors 
•    Licensed Professional Counselors 
•    Managed Care Nurses 
•    Marriage and Family Therapists 
•    Medical Assistants 
•    Non-clinical Administrative Staff 
•    Non-profit Administrators and Staff
•    Nurse Practitioners 
•    Patient/Member Service Administrators 
•    Pharmacists 
•    Pharmacy Technicians 
•    Physicians 
•    Physician Assistants 
•    Psychologists 
•    Registered Nurses 
•    Social Workers

Learning Objectives

At the end of this educational activity, participants should be able to:

  • Describe the importance of self-awareness and empathy for the experience of completing trauma-informed care activities
  • Recognize how to use the ACE Survey to identify early life trauma  
  • State the importance of resiliency and the use of the Brief Resilience Scale 
  • Recognize how to deliver person-centered care using the Ecomap tool
  • Establish personal goals and identify values through use of the Values Card Sort activity  
  • Describe how the PERMA Profiler questionnaire aids in “meaning making” with individuals
  • Identify positive self-care coping strategies through use of the Coping Card Sort activity 
  • Identify the impact of significant life events on individuals using the life milestones timeline 
Activity summary
Available credit: 
  • 2.50 ACPE - Pharmacists
  • 2.50 ACPE - Pharmacy Technicians
  • 2.50 AMA - Physicians
  • 2.50 ANCC - Nurses
  • 2.50 APA - Psychologists
  • 2.50 Attendance - General Attendance
  • 2.50 CCMC - General - Case Managers
  • 2.50 ASWB - Social Workers
Activity opens: 
Activity expires: 

Faculty and Planning Committee

Click here for a list of faculty and planning committee members.

Early Life Trauma (ACE Survey)
Melissa Bruhl, DO, CMD, and Nakeesha Longmire, LCSW
Resiliency (Brief Resilience Scale)
Charlene Brown, MD, MPH, and Shayla Combs, LCSW
Personal Goals and Values (Values Card Sort)
Amy Fynmore and Melissa Bruhl, DO, CMD
Meaning Making (PERMA Profiler Questionnaire)
Rodrigo Olivares, MSW, and Kate Warren
Person-Centered Care (Ecomap)
Rick Aguayo, FNP-C, and Irena Stjepic, LCSW
Trauma Over Lifetime (Life Milestones Timeline)
Kerianne Guth, MSW, and Myra Miller, LCSW
Self-Care (Coping Card Sort)
Kelly Nelson and Chelsey Jones, LCSW




Method for calculating CE credit
CE credit was calculated by the complexity of content.

Accreditation Statement

Joint LogoIn support of improving patient care, this activity has been planned and implemented by OptumHealth Education and UnitedHealthcare Community & State, Clinical Redesign Team. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

Credit Designation Statements


This activity was planned by and for the health care team, and learners will receive 2.50 Interprofessional Continuing Education (IPCE) credits for learning and change.

The participant will be awarded up to 2.50 contact hours of credit for attendance and completion of supplemental materials.

Nurse Practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

Pharmacists/Pharmacy Technicians
This activity is approved for 2.50 contact hour(s) ([0.7] CEU) in states that recognize ACPE.
Attending the full program will earn 2.50 contact hour(s).
Unique Activity Number(s): JA0007123-9999-21-300-H04-P/T

OptumHealth Education designates this enduring activity for a maximum of 2.50 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The American Academy of PAs (AAPA) accepts credit from organizations accredited by the ACCME.

Case ManagersThe Commission for Case Manager Certification has approved this program for a maximum of 2.50 clock hour(s) for Certified Case Managers (CCM).

OptumHealth Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. OptumHealth Education maintains responsibility for this program. 2.50 CE hours.

Social Workers
As a Jointly Accredited Organization, OptumHealth Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. OptumHealth Education maintains responsibility for this course. Social workers completing this course receive 2.50 continuing education credits.

Counselors and/or marriage and family therapists
CA: The Board of Behavioral Sciences has deferred CE course approvals to APA and ASWB for its licensees. See those approvals under Psychologists and Social Workers.
Other States: If your state is not specifically listed, nearly all state Counselor and MFT boards accept either APA or ASWB approval, or are reciprocal with other state licensing board approvals, such as those listed below. Check with your board to be sure.

A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been pre-approved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization with which they wish to obtain credit.


Available Credit

  • 2.50 ACPE - Pharmacists
  • 2.50 ACPE - Pharmacy Technicians
  • 2.50 AMA - Physicians
  • 2.50 ANCC - Nurses
  • 2.50 APA - Psychologists
  • 2.50 Attendance - General Attendance
  • 2.50 CCMC - General - Case Managers
  • 2.50 ASWB - Social Workers
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