Care Delivery Leadership Foundations
Care Delivery Leadership Foundations is a six week virtual leadership activity that empowers learners to be their best selves, improve team performance, and succeed in the business of health care. These materials are ONLY for those who participate in Care Delivery Leadership Foundations.
This activity is jointly provided by OptumHealth Education and Optum Teammate Experience and Development.
No commercial support was received for this activity.
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This activity is designed to meet the educational needs of counselors, educators, nurses, nurse practitioners, pharmacists, pharmacy technicians, PAs, physicians, psychologists, social workers, therapists and other HCPs interested in care delivery leadership.
At the end of this educational activity, participants should be able to:
- Describe how to improve each element of the quadruple aim including what it is, how to measure it, and how to lead it (i.e. through influencing and coaching teams).
- Use individual strengths to lead with compassion and conviction.
- Implement effective emotional intelligence strategies and a culture of transparent feedback.
- Articulate purpose as a leader and connect it with the business of patient care.
- Create a team canvas to establish agreements and build cohesion.
- Practice coaching and feedback to navigate conflict and difficult conversations.
- Discuss how to stop “fixing” by empowering teams to solve problems on their own.
- List ways for teams to identify and take steps to achieve their professional development goals.
Howard Bland, MD, FAAFP; Community Medical Director, Optum Orange County
Jared Campbell; Vice President, Operations, Optum
Aida Craciunean; Leadership Development Consultant, Optum
Toy Cook-Johnson; Associate Human Capital Partner, Optum
Jimmie Keenan, MSN, RN, FACHE, FAAN; Senior Vice President, Enterprise Clinic Operations, WellMed Medical Management
Chris Mayne, MBA; Chief Administrative Officer, Optum
Nicky Roden , MBA, MSDI; Vice President, Care Transformation, Optum
Heather Rodgers, MSN, RN; Clinical Quality Training Consultant, Clinical Performance Quality, Optum
Raelyn Trende, MBA, EdD; Vice President, Human Capital, OptumHealth
Vanessa Trotto, MA; Training Program Manager, Executive and Team Development, Optum
Elizabeth Albert, MD; Clinical Activity Manager, OptumHealth Education
Sarah Chart; Vice President, OptumHealth Education
Disclosures of relevant financial relationships
In accordance with the Accreditation Council for Continuing Medical Education's (ACCME) Standards for Integrity and Independence in Accredited Continuing Education, OptumHealth Education (OHE) requires all those in control of educational content to disclose their financial relationships with ineligible companies within the prior 24 months. The ACCME defines ineligible companies as those whose primary business is producing, marketing, selling, re-selling, or distributing health care products used by or on patients. Individuals must disclose all financial relationships, regardless of the amount, with ineligible companies and regardless of their view of the relevance of the relationship to the education. OHE ensures that the content is independent of commercial bias.
The faculty and planners have nothing to disclose.
In support of improving patient care, this activity has been planned and implemented by OptumHealth Education and Optum Teammate Experience & Development. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC) to provide continuing education for the health care team.
Credit designation statements
This activity was planned by and for the health care team, and learners will receive up to 10.50 Interprofessional Continuing Education (IPCE) credits for learning and change.
The participant will be awarded up to 10.50 contact hour(s) of credit for attendance and completion of supplemental materials.
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
This activity is approved for up to 10.50 contact hours ([1.05] CEU) in states that recognize ACPE.
Attending the full program will earn 10.50 contact hours.
Unique Activity Number(s): JA0007123-9999-21-197-L04-P/T
OptumHealth Education designates this enduring activity for a maximum of 10.50 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.
Health and Wellness Coaches
This CE course is approved by ICHWC for up to 10.50 continuing education units (CEP #100115).
OptumHealth Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. OptumHealth Education maintains responsibility for this program. 10.50 CE hours.
As a Jointly Accredited Organization, OptumHealth Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. OptumHealth Education maintains responsibility for this course. Social workers completing this course receive 10.50 continuing education credits.
Counselors and/or marriage and family therapists
CA: The Board of Behavioral Sciences has deferred CE course approvals to APA and ASWB for its licensees. See those approvals under Psychologists and Social Workers.
Other States: If your state is not specifically listed, nearly all state Counselor and MFT boards accept either APA or ASWB approval, or are reciprocal with other state licensing board approvals, such as those listed below. Check with your board to be sure.
A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been preapproved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization from which they wish to obtain credit.
- 10.50 ACPE - Pharmacists
- 10.50 ACPE - Pharmacy Technicians
- 10.50 AMA - Physicians
- 10.50 ANCC - Nurses
- 10.50 APA - Psychologists
- 10.50 Attendance - General Attendance
- 10.50 NBC-HWC - Health and Wellness Coaches
You must be logged into your account to participate in this course. Once logged in, please click "CONTINUE" to proceed through the Pre-Activity Assessment, learning modules, Post-Activity Assessment and the evaluation. Please use the bottom arrows to progress forward through the activity.