
Shared Decision-making in Primary Care
Activity description
Shared decision-making (SDM) in primary care enhances patient satisfaction, adherence, and health outcomes by ensuring that medical decisions align with patients' values and preferences. This webcast will enable primary care clinicians to effectively implement SDM in their practice by highlighting the importance and key components of effective SDM and its impact on the patient experience. The session will address common barriers and facilitators to SDM, providing real-world strategies for overcoming these challenges and practical techniques for integrating SDM into clinical encounters. The clinician's role in balancing evidence-based recommendations with patient values and preferences will be highlighted.
PLEASE NOTE: These materials are intended ONLY for those who attended the live webcast held on May 21, 2025.
This activity is designed to meet the educational needs of physicians, PAs, nurses, nurse practitioners, pharmacists and other HCPs who have an interest in learning about shared decision-making in primary care.
At the end of this webcast, participants should be able to:
- Define shared decision-making (SDM) and explain its importance in primary care and impact on patient satisfaction, adherence, health outcomes.
- Identify key components of effective SDM, including aspects of patient engagement, risk communication, and preference elicitation.
- Recognize the barriers, facilitators, and important real-world strategies for implementing SDM in routine primary care practice.
- Demonstrate practical strategies to integrate SDM into clinical encounters, including the use of decision aids and motivational interviewing techniques.
- Review the clinician’s role in balancing evidence-based recommendation with patient values and preferences.
Provided by
This activity is provided by Optum Health Education and Optum Health, Clinical Performance.
Commercial support
No commercial support was received for this activity.
Required hardware/software
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Additional Information
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Moderator
Joshua Jacobs, MD, FAAFP
National Medical Director
Optum Health

Prakash Jayakumar, MD, PhD
Senior Medical Director, Precision Health
Optum Insight. United Health Group
Assistant Professor of Surgery and Perioperative Care
The University of Texas at Austin, Dell Medical School Austin, Texas
Presenter
Richard C Mather III, MD, MBA
Chief Medical Officer, Optum Specialty Care
Clinical Associate Professor, Duke Orthopedics
About the presenters
Dr. Prakash Jayakumar is a surgeon leader dedicated to value-based transformation of health and health care. Working at the intersection between clinical care, health services research, digital health innovation, and health care policy, Prakash has been passionate about improving health care value for patients at the point of care and for populations at the systems level. His work focuses on developing transformative teams and technologies to deliver equitable, high value primary and specialty care. He has gained deep expertise in developing multi-disciplinary teams that offer 360o whole person models of care utilizing a comprehensive range of treatment strategies. Prakash has led the development of patient centric decision support solutions that apply comprehensive data (including clinical, genomic, active, ambient, and passive forms of patient generated health data) to advanced analytics (including machine learning, deep learning, generative artificial intelligence) and the development of digital twins. These solutions help map health status, advance clinical decision support, personalize shared decision-making, inform care pathway design, and enable quality improvement and performance measurement. Prior to joining Optum, Prakash was the Director of Value-Based Health Care and Outcome Measurement Innovation at Dell Medical School, a visiting professor in Practice Transformation at the Duke Department of Orthopaedic Surgery, and Duke Margolis Center for Health Care Policy. He earned his medical degree from Kings College London, orthopedic residency on the Percivall Pott Training Program, PhD from Balliol College, Oxford University, and Masters in Health Care and Design from the Royal College of Art. He has executive certifications in A.I in Health (M.I.T), Value-based Care (HBS / HSPH), Health Care Innovation (INSEAD Business School), and a Harkness Fellowship in Health Care Policy and Practice Innovation.
Richard C. “Chad” Mather III, MD, MBA is the medical director of Optum Specialty Practices and Specialist Engagement at Optimal Care and associate professor of orthopaedic surgery at the Duke University School of Medicine with faculty appointments in the Department of Population Health Sciences at Duke-Margolis Center for Health Policy. He is focused on transforming how we care for patients organizationally, financially, and technologically to improve the value of health care and its experience. Prior to joining Optum, he was the vice-chairman of practice transformation in the Duke Department of Orthopaedic Surgery. He is a past president of the North Carolina Orthopaedic Association and past health policy fellow with the American Academy of Orthopaedic Surgeons. He earned an undergraduate degree in economics from Miami University and his medical doctorate and his MBA from Duke, where he also completed residency training in orthopaedic surgery. His clinical practice is focused on hip arthroscopy/preservation and is engaged in national and international leadership roles in this field.
Activity planners
Elizabeth Albert, MD
Clinical Activity Manager
Optum Health Education
Sarah Chart, RN
Vice President
Optum Health Education
Joshua Jacobs, MD, FAAFP
National Medical Director
Optum Health
Disclosures of relevant financial relationships
In accordance with the Accreditation Council for Continuing Medical Education's (ACCME) Standards for Integrity and Independence in Accredited Continuing Education, Optum Health Education (OHE) requires all those in control of educational content to disclose their financial relationships with ineligible companies within the prior 24 months. Ineligible companies are defined by the ACCME as companies whose primary business is producing, marketing, selling, re-selling, or distributing health care products used by or on patients. Individuals must disclose all financial relationships, regardless of the amount, with ineligible companies and regardless of their view of the relevance of the relationship to the education. OHE ensures that the content is independent of commercial bias.
Dr. Mather has disclosed the following:
Stryker: Advisory Board, Consultant, Other Financial or Material Support
All relevant financial relationships have been mitigated.
The remaining activity faculty or planners have no financial relationships to disclose.
Accreditation statementIn support of improving patient care, this activity has been planned and implemented by Optum Health Education and Optum Health, Clinical Performance. Optum Health Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.
Credit designation statements
Nurses
The participant will be awarded up to 1.00 contact hour(s) of credit for attendance and completion of supplemental materials.
Nurse practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
Pharmacists/Pharmacy technicians
This activity is approved for 1.00 contact hour ([0.10] CEU) in states that recognize ACPE.
Attending the full program will earn 1.00 contact hour.
Unique Activity Number(s): JA0007123-9999-25-019-L01-P/T
Physicians
Optum Health Education designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
PAs
The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.
Attendance
A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been preapproved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization from which they wish to obtain credit.
Available Credit
- 1.00 ACPE - Pharmacists
- 1.00 ACPE - Pharmacy Technicians
- 1.00 AMA - Physicians
- 1.00 ANCC - Nurses
- 1.00 Attendance - General Attendance
These materials are intended ONLY for those who attended the live webcast held on May 21, 2025.
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