Approach to Managing the Complex Patient
Managing complex patients successfully involves implementing best practices and using recent pharmacologic treatments and advances in the management of complex medical conditions utilizing evidence-based medicine. This activity will focus on current practices and the importance of screening and assessing mental and physical health in complex medical conditions. Ethical concerns in research and medical practices will also be discussed.
This activity is provided by OptumHealth Education.
There was no commercial support received for this activity.
To view this activity you will need Internet Explorer 7.0+ or Firefox 3.0+ with Windows Media Player 9+, RealPlayer 12+, or Adobe Flash Player 9+. Be sure to disable your pop-up blocking software prior to the beginning of this activity.
This activity is designed to meet the educational needs of social workers, counselors, therapists, nurses, pharmacists, pharmacy technicians and physicians interested in managing the complex patient.
At the end of this educational activity, participants should be able to:
- Identify strategies and tactics that the care manager may consider incorporating into his or her approach to the complex patient.
- Recognize the importance of a well-organized approach to treating the complex patient.
- Incorporate the principles of risk management when prioritizing and approaching the multiple issues of the complex case management patient.
- Increase awareness of the use of both internal and external resources in risk management and risk mitigation.
Dan Sullivan, MS, MD
Optum, Population Health Solutions and Prevention
Dyanne Simpson, DO, DFAPA
Senior Behavioral Health Medical Director
Optum, Behavioral Clinical Operations
Sarah Chart, RN
Rebecca Gleason, RN, CCM
Dianna Candelaria, PharmD, BCACP
Clinical Pharmacy Manager
Optum, Population Health Solutions and Prevention
Disclosures of relevant financial relationships
In accordance with the ACCME Standards for Commercial SupportSM, OptumHealth Education (OHE) requires all those involved in the development of activity content to disclose their relevant financial relationships. An individual has a relevant financial relationship if such person (or his/her spouse/partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest. OHE ensures that the content is independent of commercial bias.
Dr. Simpson, Ms. Chart and Ms. Gleason have indicated that they are employees of and own stock in UnitedHealth Group.
The remaining activity faculty or planners have no financial relationships to disclose.
In support of improving patient care, OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the health care team.
Credit designation statements
This activity was planned by and for the health care team, and learners will receive 1.00 Interprofessional Continuing Education (IPCE) credits for learning and change.
The participant will be awarded up to 1.00 contact hour(s) of credit for attendance and completion of supplemental materials.
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
This activity is approved for 1.00 contact hour ([0.10] CEU) in states that recognize ACPE.
Attending the full program will earn 1.00 contact hour.
Unique Activity Number(s): JA0007123-0000-19-014-L04-P/T
OptumHealth Education designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.
AAPC will honor 1-for-1 CEUs for any live event offering CME credit or AMA PRA Category 1 Credit. A certificate of attendance or completion is necessary to show participation. The certificate will give the total CMEs possible for the offering. Physicians are advised to claim only the actual hours that they were present during the education. We ask that AAPC-certified members abide by this request also. One hour of instruction is worth one CEU.
As a Jointly Accredited Organization, OptumHealth Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. OptumHealth Education maintains responsibility for this course. Social workers completing this course receive 1.00 live continuing education credits.
Counselors and/or marriage and family therapists
CA: The Board of Behavioral Sciences has deferred CE course approvals to ASWB for its licensees. See those approvals under Social Workers.
Other States: If your state is not specifically listed, nearly all state counselor and MFT boards accept ASWB approval, or are reciprocal with other state licensing board approvals. Check with your board to be sure.
If you require ADA accommodations, please contact our office 14 days or more before the event. We cannot ensure accommodations without adequate prior notification.
Please note: Licensing Boards change regulations often and, while we attempt to stay abreast of their most recent changes, if you have questions or concerns about this course meeting your specific board's approval, we recommend you contact your board directly to obtain a ruling.
A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been preapproved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization with which they wish to obtain credit.
- 1.00 ACPE - Pharmacists
- 1.00 ACPE - Pharmacy Technicians
- 1.00 AMA - Physicians
- 1.00 ANCC - Nurses
- 1.00 Attendance - General Attendance
This webcast is intended for invited Optum/UnitedHealth Group employees only.
Activity date/time: This webcast was held on Tuesday, March 26, 2019, from 1–2 p.m. CDT.
Registration instructions: You must be logged into your account in order to register for this webcast. Once logged in, click “Continue/Begin”, enter the access code (provided via email or your manager), click "Unlock"; then follow the prompts.
Registration confirmation: Registrants will receive an email confirmation upon successful completion of registration. This confirmation will be sent to the email address associated with your optumhealtheducation.com account. If you do not receive a confirmation email within 10 minutes after registering, please contact firstname.lastname@example.org.
Fees: There are no fees for participating in or receiving credit for this activity.
Questions: Email email@example.com