A System of Care Approach for the Child Welfare Practitioner Community

Over the last few decades, there has been a growing awareness of how traumatic experiences can significantly affect health and well-being. The System of Care approach is an organizational philosophy and framework that ensures collaboration across agencies and families and actively incorporates the child or youth at the center of treatment planning. It is designed to meet the needs of children and families for the purpose of providing access to services and support for children, youth, and families. This activity will describe systems of care and their role in trauma-responsive service delivery, common barriers to successful outcomes and the importance of improving quality of care for children and youth in the foster care system.

Learning Objectives
At the end of this educational activity, participants should be able to

  • State the principles and core values of a system of care approach
  • Discuss how collaboration between the breadth of participants in the physical and behavioral health and child welfare systems can improve outcomes for children, youth and their families
  • Describe the importance of having trauma- and resiliency-informed components in a system of care model
  • Discuss strategies to provide effective trauma-related services within systems of care for different cultural communities based on cultural values
  • Identify best practices for maximizing and sustaining collaborative efforts within systems of care

Friedman Robert M. Friedman, PhD
Professor Emeritus
Department of Child and Family Studies
Louis de la Parte Florida Mental Health Institute
University of South Florida
Tampa, Florida

About the Presenter
Dr. Friedman is a Clinical Psychologist who received his B.A. from Brooklyn College and his M.S., and Ph.D. degrees from Florida State University.  Dr. Friedman was employed at C.W. Post College, the Tri-County Youth Services Bureau, and the Institute for Behavioral Research before moving to Tampa in 1976 to join the faculty at the Louis de la Parte Florida Mental Health Institute, University of South Florida (USF).

At USF, Dr. Friedman has held several positions including serving as Chair of the Department of Child and Family Studies from 1991 through 2006.  Dr. Friedman was also Principal Investigator for the Research and Training Center for Children’s Mental Health from 1984 through 2010.  This Center was one of two federally-funded centers in the United States focused on developing and disseminating knowledge to improve services and outcomes for children with serious emotional disturbances and their families.  Dr. Friedman retired from USF in 2010 and is now a Professor Emeritus and independent consultant.

Dr. Friedman’s areas of specialty have been children’s mental health services and policy, development and evaluation of systems of care, and creating alternatives to residential treatment.  He is perhaps best known for co-authoring, along with Beth Stroul, a monograph on a system of care for children with emotional problems that has become widely used throughout the United States and internationally.  Dr. Friedman has consulted broadly across the United States, has received many honors and awards, and has published over 85 articles or chapters and made over 180 presentations at professional conferences.

Dr. Friedman has served on numerous local, state, and national boards, including the Planning Board for the Surgeon General’s Report on Mental Health, the Advisory Council of the Center for Mental Health Services, the USF Collaborative for Children and Families, and several workgroups of the Child, Adolescent, and Family Branch of the Center for Mental Health Services.

Disclosures of Relevant Financial Relationships
In accordance with the ACCME Standards for Commercial SupportSM, OptumHealth Education requires all those involved in the development of activity content to disclose their relevant financial relationships. An individual has a relevant financial relationship if such person (or their spouse/partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services are discussed in the activity content over which the individual has control.
OptumHealth Education ensures that the content is independent of commercial bias.

Presenter Disclosure
Robert M. Friedman, PhD has indicated that he has no relevant financial relationships.

Activity Planners
Sarah Chart, RN
Senior Director
OptumHealth Education

Rebecca Gleason, RN, CCM
Activity Manager
OptumHealth Education

V. Silverstein, MD
Eagle Creek Medical Communications
Durham, North Carolina

Activity Planner Disclosures
Sarah Chart and Rebecca Gleason reported that they are employees of and own stock in UnitedHealth Group.
V. Silverstein, MD has indicated that she has no relevant financial relationships.

Method of Participation
There are no fees for participating in or receiving credit for this activity.
For information on applicability and acceptance of continuing education credit for this activity, please consult your professional licensing board.

Participants will receive a certificate upon successful completion of the activity, which includes the following:

  • Completing the entire activity
  • Completing the Pre- and Post-Activity Assessments, Activity Evaluation, and Application for Certificate of Credit forms

You must be logged into your account to participate in this activity. Get started by clicking “Begin” and viewing the “CE Info”; then follow the prompts at the bottom of the screen. At the end of the activity, you will be able to view, save, or print your certificate of participation. The Area of Practice you indicated in your profile corresponds with your certificate type. A complete listing of all of your activities can be found under “My Account”, “My Activities.”

Method for Calculating CE Credit
CE credit was calculated by the complexity of content.

Accreditation Statement
This activity has been planned and implemented by OptumHealth Education and UnitedHealthcare – Community & State. OptumHealth Education is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Credit Designation Statements
OptumHealth Education designates this enduring activity for a maximum of 1.00 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Physician Assistants
The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.

The participant will be awarded up to 1.00 contact hour(s) of credit for attendance and completion of supplemental materials.

Nurse Practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been pre-approved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization to which you wish you apply credit.

Provided By
This activity is jointly provided by OptumHealth Education and UnitedHealthcare – Community Plan.

Commercial Support
There was no commercial support received for this activity.

Hardware/Software Requirements
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Target Audience

This activity is designed to meet the educational needs of physicians, nurses, peer support specialists, foster parents and others who have an interest in topics relevant to child welfare.
Please see below for a list of certifications that have been applied for and/or designated for this activity.

Activity summary
Available credit: 
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 Attendance - General Attendance
Activity opens: 
Activity expires: 

Available Credit

  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 Attendance - General Attendance
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