Tips and Techniques for Accommodating Hearing Loss
Hearing deficits are highly prevalent among older adults and are associated with declines in cognitive, physical and mental health. For people living with hearing loss, conversations can be a challenge. Effective communication techniques can positively impact both individuals who are hard of hearing as well as their significant others and/or caregivers. This activity will discuss challenges surrounding hearing health care for individuals with hearing loss, including older adults, and highlight effective techniques, tools and resources for these individuals.
This activity is provided by OptumHealth Education and Healthcare Transformation UnitedHealth Group Alliances.
No commercial support was received for this activity.
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This activity is designed to meet the educational needs of case managers, nurses, nurse practitioners, pharmacists, pharmacy technicians, PAs, physicians, psychologists, social workers and other health care professionals (HCPs) who are interested in hearing health.
At the end of this educational activity, participants should be able to:
- Identify and utilize techniques to facilitate in-person and telephonic communication with deaf and hard-of-hearing individuals, including older adults.
- Educate deaf and hard-of-hearing individuals and their significant others and/or caregivers about how to communicate effectively with health care professionals and staff.
- Provide tools and resources for individuals, including older adults, who are deaf or hard of hearing.
- Explore new technology for hearing loss, including voice-to-text technologies and non–sound-based alerts.
Michael McKee, MD, MPH
Department of Family Medicine
University of Michigan Medical School
Ann Arbor, MI
About the presenter
Michael McKee, MD, MPH, is a family physician with clinical and research expertise in disability health. As a physician with a hearing loss, he is especially interested in advocating for the rights of patients who are deaf and hard of hearing to obtain equitable health care including accessible communication. His research focus includes health disparities for individuals with various disabilities, health information accessibility, health literacy and telemedicine applications. He is also interested in the application of eye trackers and mixed methodologies to study how individuals acquire health information through visual and incidental learning opportunities. Dr. McKee is Lead Director of the MDisability program, Co-Director for the Center for Disability Health and Wellness (CDHW) and directs the Deaf Health Clinic at the Dexter Health Center at Michigan Medicine. He serves on the board of the Association of Medical Professionals with Hearing Losses (AMPHL). He is an appointed member of the Roundtable on Health Literacy of the National Academy of Sciences, Engineering and Medicine, and he is also a member of the Academy Health Disabilities Research Interest Group (IG) Advisory Committee and the Disability Section of the American Public Health Association.
Sarah Chart, RN
Eden Prairie, MN
Rebecca Gleason, RN, CCM
Eden Prairie, MN
Disclosures of relevant financial relationships
In accordance with the ACCME Standards for Commercial SupportSM, OptumHealth Education requires all those in the control of activity content to disclose their relevant financial relationships. An individual has a relevant financial relationship if such person (or his/her spouse/partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services relate to the activity content.
OptumHealth Education ensures that the content is independent of commercial bias.
Ms. Chart and Ms. Gleason have indicated that they are employees of and own stock in UnitedHealth Group.
The remaining activity faculty or planners have no financial relationships to disclose.
In support of improving patient care, this activity has been planned and implemented by OptumHealth Education and Healthcare Transformation UnitedHealth Group Alliances. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.
Credit designation statements
This activity was planned by and for the health care team, and learners will receive 1.00 Interprofessional Continuing Education (IPCE) credits for learning and change.
The participant will be awarded up to 1.00 contact hour(s) of credit for attendance and completion of supplemental materials.
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
This activity is approved for 1.00 contact hour ([0.10] CEU) in states that recognize ACPE.
Attending the full program will earn 1.00 contact hour.
Unique Activity Number(s): JA0007123-9999-20-106-L04-P/T
OptumHealth Education designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.
AAPC will honor 1-for-1 CEUs for any live event offering CME credit or AMA PRA Category 1 Credit™. A certificate of attendance or completion is necessary to show participation. The certificate will give the total CMEs possible for the offering. Physicians are advised to claim only the actual hours that they were present during the education. We ask that AAPC-certified members abide by this request also. One hour of instruction is worth 1 CEU.
The Commission for Case Manager Certification has approved this program for a maximum of 1.00 clock hours for Certified Case Managers (CCM).
OptumHealth Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. OptumHealth Education maintains responsibility for this program. 1.00 CE hour.
As a Jointly Accredited Organization, OptumHealth Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. OptumHealth Education maintains responsibility for this course. Social workers completing this course receive 1.00 live continuing education credits.
Counselors and/or marriage and family therapists
CA: The Board of Behavioral Sciences has deferred CE course approvals to APA and ASWB for its licensees. See those approvals under Psychologists and Social Workers.
Other States: If your state is not specifically listed, nearly all state Counselor and MFT boards accept either APA or ASWB approval, or are reciprocal with other state licensing board approvals, such as those listed below. Check with your board to be sure.
A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been preapproved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization from which they wish to obtain credit.
- 1.00 AAPC
- 1.00 ACPE - Pharmacist
- 1.00 ACPE - Pharmacy Technician
- 1.00 AMA
- 1.00 ANCC
- 1.00 APA
- 1.00 Attendance
- 1.00 CCMC - General
These materials are intended ONLY for those who attended the live webcast held on June 16, 2020.
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