Finding Your Joy in Practice Again

February 13, 2019

Activity description

Health care professionals (HCPs) have a common goal of positively impacting patient care through the safe delivery of high-quality health care. They have a unique opportunity to create an environment wherein they touch the lives of many individuals and truly embrace the theme of ‘it is more than just a job’. They should feel enlivened by the work they do and the impact they have. However, feelings of emotional exhaustion and decreased empathy, a lack of feeling of professional accomplishment, loss of work fulfillment and reduced effectiveness can creep in. This activity will help HCPs and leaders learn the signs to look for, how to communicate about such feelings and how to develop organizational and individual strategies to find joy in practice once again.

This activity is jointly provided by OptumHealth Education and UnitedHealth Group — Center for Clinician Advancement.

Commercial support
There was no commercial support received for this activity.

Hardware/software requirements
To view this activity, you will need Internet Explorer 7.0+ or Firefox 3.0+ with Windows Media Player 9+, RealPlayer 12+ or Adobe Flash Player 9+. Be sure to disable any pop-up blocking software prior to beginning this activity.

Target Audience

This activity is designed to meet the educational needs of case managers, counselors, nurse practitioners, nurses, PAs, pharmacists, pharmacy technicians, physicians, psychologists, social workers (all practice types) and other HCPs who have an interest in compassionate, high-quality, person-centered care.

Learning Objectives

At the end of this educational activity, participants should be able to:

  • Describe factors that may contribute to a decrease in professional joy and how these factors impact patient care and quality.
  • List high-level interventions and best practices that may be implemented at an organizational level to engage HCPs and positively impact their day-to-day practice.
  • Identify short- and long-term, evidence-based strategies to help HCPs find joy in their practice again.
Activity summary
Available credit: 
  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 CCMC - Ethics - Case Managers
  • 1.00 ASWB - Social Workers
Activity opens: 
Activity expires: 
Event starts: 
02/13/2019 - 1:00pm EST
Event ends: 
02/13/2019 - 2:00pm EST

Lewis Sandy, MDLewis G. Sandy, MD, FACP
Executive Vice President, Clinical Advancement
UnitedHealth Group
Minnetonka, MN

About the moderator
Dr. Sandy is Executive Vice President of Clinical Advancement at UnitedHealth Group (a Fortune 25 diversified health and well-being company dedicated to helping people live healthier lives). At UnitedHealth Group, he focuses on clinical innovation, payment/delivery reforms to modernize the US health care system, and physician collaboration. He also is a Principal in the UnitedHealth Center for Health Reform and Modernization, with a focus on payment/delivery innovation and policy. From 2003 to 2007, he was Executive Vice President and Chief Medical Officer of UnitedHealthcare, UnitedHealth Group’s largest business, focusing on the employer/individual health benefits market. From 1997 to 2003, he was Executive Vice President of The Robert Wood Johnson Foundation (RWJF), where he was responsible for the Foundation's program development and management, strategic planning and administrative operations. Prior to this, Dr. Sandy was a program Vice President of the Foundation, focusing on workforce, health policy and chronic care initiatives. An internist and former health center medical director at the Harvard Community Health Plan in Boston, Massachusetts, Dr. Sandy received his BS and MD degrees from the University of Michigan and an MBA from Stanford University. A former RWJF Clinical Scholar and Clinical Fellow in Medicine at the University of California, San Francisco, Dr. Sandy completed his internship and residency at the Beth Israel Hospital in Boston. He is a Senior Fellow of the University of Minnesota School of Public Health in the Department of Health Policy and Management.

Charlee Alexander

Charlee Alexander
Action Collaborative on Clinician Well-Being and Resilience
National Academy of Medicine
Washington, DC


Jacquelyn B. FletcherJacquelyn B. Fletcher
Heartwood Healing, LLC
Minneapolis, MN



About the presenters
Charlee Alexander is a Program Officer at the National Academy of Medicine (NAM) where she directs the Action Collaborative on Clinician Well-being and Resilience, a network of more than 150 organizations committed to reversing trends in clinician burnout and improving the well-being of health care professionals. She also co-directs the NAM Culture of Health Program, a multiyear collaborative effort funded by the Robert Wood Johnson Foundation to identify strategies to create and sustain conditions that support equitable good health for all Americans. Charlee graduated from the University of Chicago with a bachelor’s degree in political science and is currently pursuing a Master’s degree in public health at the Johns Hopkins Bloomberg School of Public Health.

Jacquelyn B. Fletcher is the founder of Heartwood Healing. She began her training in mindfulness and resilience techniques more than 20 years ago when she lost 100 pounds that she has kept off for two decades. Her love of understanding human behavior won her a year-long fellowship from the Minnesota Psychoanalytic Society to study with a team of therapists. Over the years, she has offered mindfulness and resilience training and coaching to thousands of people through her work with organizations including Mayo Clinic, UnitedHealth Group, LyondellBasell, Weight Watchers, Senior Care Communities, the Carver College of Medicine at the University of Iowa, and many more. She is also a Certified Healing Touch Practitioner and Great Story Coach.

Ms. Fletcher graduated with degrees in English and Women’s Studies from Wellesley College and holds a Master of Fine Arts degree in Writing and Publishing from Emerson College. She was the co-creator and host of the Healing Words television show and a founding faculty member of the Creative Writing at the Bedside program, both administered by the Lavins Center for Humanities in Medicine at Mayo Clinic. Her advice has been featured in the Atlanta Journal-Constitution, Chicago Tribune, Experience Life magazine, The Huffington Post,, OmTimes Magazine, Macleans, Minneapolis Star Tribune, Minnesota Parent magazine, Newsday,, St. Paul Pioneer Press, and the Washington Post. She recently served as the Chair of the Board of Directors for the Loft Literary Center, and she is the award-winning author of 14 books including Dear Body, Love Me. Her work has received an iParenting Media Excellence Award, and she was a Gold Recipient of a Mom’s Choice Award.

Activity planners

Sarah Chart, RN
Senior Director
OptumHealth Education
Eden Prairie, MN

Jeanne Gibson, RN
Director, Center for Clinician Advancement
UnitedHealth Group
Minnetonka, MN

Rebecca Gleason, RN
Activity Manager
OptumHealth Education
Eden Prairie, MN

Mary Jo Jerde, MBA, BSN, RN, FAAN
Senior Vice President
Center for Clinician Advancement
UnitedHealth Group
Minnetonka, MN

Jennifer K. Meyer, MBA, CSSBB
Director, Center for Clinician Advancement
UnitedHealth Group
Minnetonka, MN

Tina Rydland, PharmD
Crystal Clear Rx
Denver, CO

Disclosures of relevant financial relationships
In accordance with the ACCME Standards for Commercial SupportSM, OptumHealth Education (OHE) requires all those in the control of activity content to disclose their relevant financial relationships. An individual has a relevant financial relationship if such person (or his/her spouse/partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services relate to the activity content. OHE ensures that the content is independent of commercial bias.

Ms. Chart and Ms. Gleason have indicated that they are employees of and own stock in UnitedHealth Group.
The remaining activity faculty or planners have no financial relationships to disclose.

Accreditation statement
Joint Accreditation LogoIn support of improving patient care, this activity has been planned and implemented by OptumHealth Education and UnitedHealth Group — Center for Clinician Advancement. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit designation statements
IPCE Credit LogoThis activity was planned by and for the health care team, and learners will receive 1.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

The participant will be awarded up to 1.00 contact hour(s) of credit for attendance and completion of supplemental materials.

Nurse practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

Pharmacists/Pharmacy technicians
This activity is approved for 1.00 contact hour(s) ([0.10] CEU) in states that recognize ACPE.
Attending the full program will earn 1.00 contact hour(s).
Unique Activity Number(s): JA0007123-9999-19-011-L04-P/T

OptumHealth Education designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.

AAPC-certified coders
AAPC will honor 1-for-1 CEUs for any live event offering CME credit or AMA PRA Category 1 Credit™. A certificate of attendance or completion is necessary to show participation. The certificate will give the total CMEs possible for the offering. Physicians are advised to claim only the actual hours that they were present during the education. We ask that AAPC-certified members abide by this request also. One hour of instruction is worth 1 CEU.

Case managers
This program has been pre-approved by The Commission for Case Manager Certification to provide Ethics continuing education credit to CCM® board certified case managers. The course is approved for 1.00 CE contact hours.
CCMC Ethics credit is approved for this course. The CCMC Code of Professional Conduct will be referenced in this presentation. View the CCMC Code of Professional Conduct here.

Counselors, psychologists, social workers, and/or marriage and family therapists
This event is co-sponsored by R. Cassidy Seminars.

Satisfactory completion
Participants must have attended the entire web-based activity and completed an evaluation to receive a certificate. Partial credit is not available.

R. Cassidy Seminars is approved by the American Psychological Association (APA) to offer continuing education for psychologists. R. Cassidy Seminars maintains responsibility for this program. 1.00 CE hour.

Social workers
R. Cassidy Seminars, ACE provider #1082, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB), through the Approved Continuing Education (ACE) Program. R. Cassidy Seminars maintains responsibility for the program. Approval Period: April 15, 2018-April 15, 2021. Social workers should contact their regulatory board to determine course approval. Social workers participating in this course will receive 1.00 continuing education clock hours.

Counselors and/or marriage and family therapists
CA: The Board of Behavioral Sciences has deferred CE course approvals to APA and ASWB for its licensees. See those approvals under Psychologists and Social Workers.
IL: Illinois Dept. of Professional Regulation, Approved Continuing Education Sponsor, #168-000141. (1) hours.
OH: Provider approved by the Ohio Counselor, Social Worker and Marriage and Family Therapist Board for (1) clock hours, #RCST110701
TX: Approved CE Sponsor through the Texas State Board of Examiners of Marriage & Family Therapists. Provider #151. 1 CE hour.
Other States: If your state is not specifically listed, nearly all state Counselor and MFT boards accept either APA or ASWB approval, or are reciprocal with other state licensing board approvals, such as those listed below. Check with your board to be sure. The Ohio Board includes Counselors and MFTs.

Disability access
If you require ADA accommodations, please contact our office 14 days or more before the event. We cannot ensure accommodations without adequate prior notification.

Please note: Licensing Boards change regulations often and, while we attempt to stay abreast of their most recent changes, if you have questions or concerns about this course meeting your specific board’s approval, we recommend you contact your board directly to obtain a ruling.

A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been preapproved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization with which they wish to obtain credit.

Available Credit

  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 CCMC - Ethics - Case Managers
  • 1.00 ASWB - Social Workers
Please log in to register.

These materials are intended ONLY for those that attended the live webcast on Wed., Feb. 13, 2019.

You must be logged into your account to participate in this activity. Get started by clicking “Begin/Continue” and viewing the “CE Info”; then follow the prompts at the bottom of the screen. At the end of the activity, you will be able to view, save or print your certificate of participation. A complete listing of all of your activities can be found under “My Account”, “My Activities.”