The Role of Interprofessional Collaboration in Transforming Health Care Delivery

The goal of interprofessional collaboration within the health care team is to improve patient outcomes through practicing safe, high quality, accessible, patient-centered care leading to an optimal health care experience. Collaboration among the health professions is increasingly becoming a focal issue in health care with evidence suggesting that teams of people from different disciplines who work together can improve work processes and patient care outcomes. In addition, research has long suggested that collaboration improves coordination, communication and, ultimately, both quality and safety of patient care.

The purpose of this webcast is to highlight the shift toward interprofessional teamwork in health care and examine what this means for clinicians and health care organizations today and tomorrow. We invite you to join this panel of experts as we discuss the benefits of interprofessional teamwork; define the evolving clinician care team; explore the relevant research and offer examples of how various organizations are meeting the need to better coordinate care and fully leverage this interprofessional approach to health care.

Learning Objectives
At the end of this educational activity, participants should be able to

  • Define "interprofessional collaboration" within the health care team and explore research suggesting that this approach can improve work processes and patient care outcomes
  • Interpret the terms multidisciplinary, interdisciplinary and transdisciplinary and their impact within the evolving clinician care team
  • Recognize the shift to a new model of healthcare and cite specific examples of how various organizations are meeting the need to better coordinate care and fully leverage this interprofessional clinician team approach
  • Identify the benefits and challenges to interprofessional collaboration, how the challenges can be navigated and how clinicians can effectively support this approach to the future of health care
Mary Jo JerdeMary Jo Jerde, MBA, BSN, RN
Senior Vice President, Center for Clinician Advancement,
UnitedHealth Group
Minnetonka, MN

Barbara F. Brandt

Barbara F. Brandt, EdM, PhD
Director, National Center for Interprofessional Practice and Education
Associate Vice President for Education, Academic Health Center
Professor, Department of Pharmaceutical Care and Health System,
University of Minnesota
Minneapolis, MN

Patricia (Polly) Pittman, PhD
Associate Professor, Department of Health Policy and Management,
Milken Institute School of Public Health,
George Washington University
Washington, DC
Lewis G. SandyLewis G. Sandy, MD, FACP
Executive Vice President, Clinical Advancement,
UnitedHealth Group
Minnetonka, MN


About the Panelists
Barbara F. Brandt, EdM, PhD
Renowned for her work in health professional education, and specifically, interprofessional education and continuing education, Dr. Brandt serves as the associate vice president for education within the University of Minnesota’s Academic Health Center, and she is responsible for the University’s 1Health initiative to build the interprofessional practice skills of students and faculty in a broad range of health professions. Dr. Brandt is also the director of the National Center for Interprofessional Practice and Education, a public-private partnership and cooperative agreement with the Health Resources and Services Administration, established in 2012.

In her leadership roles, Dr. Brandt has served as a consultant, advisor and speaker for a wide variety of organizations such as the Institute of Medicine, the National Quality Forum, the Academy of Healthcare Improvement, the Josiah Macy Jr. Foundation, the Association of Schools of Allied Health Professions, the American Speech-Language-Hearing Association and the American Medical Association.

Mary Jo Jerde, BSN, MBA
Ms. Jerde is a results oriented healthcare leader with extensive expertise in strategic thought leadership, operations and project management.  She is currently the Senior Vice President of the Center for Clinician Advancement at UnitedHealth Group which focuses on the deployment of programs to improve clinician engagement, reduce voluntary turnover, promote health and well-being, and support the personal and professional development of the more than 20,000 company nurses, 2,500 social workers and 2,500 pharmacists.

The Center engages with numerous organizations to jointly advance the professions. A major focus is to realize the aims of the Institute of Medicine’s report: Future of Nursing – leading change and advancing health. Passionate about leadership and modernizing education, she partnered with an academic institution to deliver the Nurse Leader Executive Program, aimed at creating executive mindset and leadership competencies necessary for tomorrow’s nurse leaders. Ms. Jerde has been with UnitedHealth Group since 2007 and has held previous operational and leadership roles at Optum. Prior to UnitedHealth Group experience, Ms. Jerde held numerous executive and clinical leadership roles in large teaching hospitals and a health benefits organization.

Patricia (Polly) Pittman, PhD
Patricia (Polly) Pittman, PhD, is an Associate Professor in the Department of Health Policy and Management at the Milken Institute School of Public Health at George Washington University. She is also the co-director of the GW Health Workforce Institute and is the principal investigator for the HRSA-funded Health Workforce Research Center. She teaches and focuses her research on health workforce policy. Her recent focus is on workforce innovations in the context of system change. She has provided research support for the Robert Wood Johnson Foundation (RWJF) Initiative on the Future of Nursing and, with support from the MacArthur Foundation, has led a series of studies examining the recruitment of foreign-educated health professionals to the U.S.

Prior to joining the Department of Health Policy in 2010, she taught comparative health systems at the Johns Hopkins University’s School of Advanced International Studies and served as Executive Vice President of AcademyHealth. Over the years, she has worked as a consultant on health systems research for the Pan American Health Organization, the World Health Organization’s Tropical Disease Research Program, World Bank, Johns Hopkins University and multiple foundations. In the early part of her career she lived in Argentina, where she worked in human rights and later as the Director of Social Programs for the Province of Buenos Aires.

Lewis G. Sandy, MD, FACP
Dr. Sandy is Executive Vice President of Clinical Advancement at UnitedHealth Group (a Fortune 25 diversified health and well-being company dedicated to helping people live healthier lives). At UnitedHealth Group, he focuses on clinical innovation, payment/delivery reforms to modernize the US health care system and physician collaboration. He also is a Principal in the UnitedHealth Center for Health Reform and Modernization, with a focus on payment/delivery innovation and policy. From 2003 to 2007, he was Executive Vice President and Chief Medical Officer of UnitedHealthcare, UnitedHealth Group’s largest business, focusing on the employer/individual health benefits market. From 1997 to 2003, he was Executive Vice President of The Robert Wood Johnson Foundation where he was responsible for the Foundation's program development and management, strategic planning and administrative operations. Prior to this, Dr. Sandy was a program Vice President of the Foundation, focusing on workforce, health policy and chronic care initiatives. An internist and former health center medical director at the Harvard Community Health Plan in Boston, Massachusetts, Dr. Sandy received his BS and MD degrees from the University of Michigan and an MBA from Stanford University. A former RWJF Clinical Scholar and Clinical Fellow in Medicine at the University of California, San Francisco, Dr. Sandy served his internship and residency at the Beth Israel Hospital in Boston. He is a Senior Fellow of the University of Minnesota School of Public Health in the Department of Health Policy and Management.

Disclosures of Relevant Financial Relationships
In accordance with the ACCME Standards for Commercial SupportSM, OptumHealth Education requires all those involved in the development of activity content to disclose their relevant financial relationships. An individual has a relevant financial relationship if such person (or their spouse/partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services are discussed in the activity content over which the individual has control. OptumHealth Education ensures that the content is independent of commercial bias.

Faculty Disclosure
Barbara F. Brandt, EdM, PhD, has indicated that she has no relevant financial relationships.
Mary Jo Jerde, BSN, MBA, reported that she is an employee of and owns stock in UnitedHealth Group.
Patricia (Polly) Pittman, PhD, has indicated that she has no relevant financial relationships.
Lewis G. Sandy, MD, FACP, reported that he is an employee of and owns stock in UnitedHealth Group.

Activity Planners
Sarah Chart, RN
Senior Director
OptumHealth Education

Rebecca Gleason, RN
Activity Manager
OptumHealth Education

Jennifer K. Meyer, MBA, CSSBB
Director, Center for Clinician Advancement
UnitedHealth Group

Tina Rydland, PharmD
Crystal Clear Rx
Denver, Colorado

Activity Planner Disclosures
Ms. Chart, Gleason and Myer reported that they are employees of and own stock in UnitedHealth Group.
Dr. Rydland has nothing to report.

Method of Participation
There are no fees for participating in or receiving credit for this activity.
For information on applicability and acceptance of continuing education credit for this activity, please consult your professional licensing board.

Participants will receive a certificate upon successful completion of the activity, which includes the following:

  • Completing the entire activity
  • Completing the Pre- and Post-activity Assessments, Activity Evaluation and Application for Certificate of Credit forms

You must be logged into your account to participate in this activity. Get started by clicking “Begin” and viewing the “CE Info”; then follow the prompts at the bottom of the screen. At the end of the activity, you will be able to view, save or print your certificate of participation. The Area of Practice you indicated in your profile corresponds with your certificate type. A complete listing of all of your activities can be found under “My Account”, “My Activities.”

Method for Calculating CE Credit
CE credit was calculated by the complexity of content.

Accreditation Statement
Joint LogoThis activity has been planned and implemented by OptumHealth Education and UnitedHealth Group – Center for Clinician Advancement. OptumHealth Education is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Credit Designation Statements
The participant will be awarded up to 1.00 contact hour(s) of credit for attendance and completion of supplemental materials.

Nurse Practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

Pharmacists/Pharmacy technicians
This activity is approved for 1.00 contact hour(s) ([0.10] CEU) in states that recognize ACPE.
Attending the full program will earn 1.00 contact hour(s). Unique Activity Number(s): JA0007123-9999-18-120-H04-P/T

OptumHealth Education designates this enduring activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.

AAPC-Certified Coders
AAPC will honor 1-for-1 CEUs for any live event offering CME credit or AMA PRA Category 1 Credit™. A certificate of attendance or completion is necessary to show participation. The certificate will give the total CMEs possible for the offering. Physicians are advised to claim only the actual hours that they were present during the education. We ask that AAPC-certified members abide by this request also. One hour of instruction is worth 1 CEU.

Case Managers
The Commission for Case Manager Certification has approved this program for a maximum of 1.00 clock hour(s) for Certified Case Managers (CCM).

A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been pre-approved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization with which they wish to obtain credit.

Provided By
This activity is jointly provided by OptumHealth Education and UnitedHealth Group – Center for Clinician Advancement.

Commercial Support
There was no commercial support received for this activity.

Hardware/Software Requirements
To view this activity you will need Internet Explorer 7.0+ or Firefox 3.0+ with Windows Media Player 9+, RealPlayer 12+ or Adobe Flash Player 9+. Be sure to disable any pop-up blocking software prior to beginning this activity.

Target Audience

This activity is designed to meet the educational needs of case managers, nurses, physicians, pharmacists, pharmacy technicians and other health care professionals (HCPs) who have an interest in interprofessional health care teams.

Activity summary
Available credit: 
  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 Attendance - General Attendance
  • 1.00 CCMC - General - Case Managers
Activity opens: 
Activity expires: 

Available Credit

  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 Attendance - General Attendance
  • 1.00 CCMC - General - Case Managers
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