Shared Decision Making: The Role of the Health Care Team in Empowering Health Care Consumers

Activity description

This webcast will identify the tools consumers need to assist them in making health care decisions that reflect their priorities and preferences. Factors that impede consumers from participating in health care decision making along with how these decisions improve health care delivery will be discussed, as well as ways in which the health care team can encourage and empower consumers to be motivated and engaged in improving their health care.

Learning objectives
At the end of this educational activity, participants should be able to:

  • Discuss how health care consumer decision making improves health care outcomes
  • Explain the perspectives that have supported and challenged HCPs and health care consumers in shared decision making
  • State actionable ways in which the health care team can enable health care consumers to participate in making health care decisions

Mary Jo JerdeMary Jo Jerde, MBA, BSN, RN
Senior Vice President
Center for Clinician Advancement
UnitedHealth Group
Minnetonka, MN

About the moderator
Ms. Jerde is a results-oriented health care leader with extensive expertise in strategic thought leadership, operations and project management. She is currently the Senior Vice President of the Center for Clinician Advancement at UnitedHealth Group, which focuses on the deployment of programs to improve clinician engagement, reduce voluntary turnover, promote health and well-being and support the personal and professional development of the more than 32,000+ clinicians who work for the company. The Center engages with numerous organizations to jointly advance these professions with a major focus on realizing the aims of the Institute of Medicine’s report, The Future of Nursing: Leading Change, Advancing Health. Passionate about leadership and modernizing education, she partnered with an academic institution to deliver the Nurse Leader Executive Program aimed at creating executive mindset and leadership competencies necessary for tomorrow’s nurse leaders.


Archelle Georgiou, MD

Archelle Georgiou, MD
Georgiou Consulting, LLC
University of Minnesota Carlson School of Management
Adjunct Faculty
Minneapolis, MN

Kristyn VanderWaal Mills, PhD

Kristyn VanderWaal Mills, PhD
Biology Professor
Anoka Technical College
Anoka, MN

About the presenters
Archelle Georgiou, MD, is a storyteller, physician, former health care industry executive and data lover. Most importantly, she is a zealot about helping people understand how to navigate the health care system and advocate for their health.

In 2008, Dr. Georgiou founded Georgiou Consulting, a firm that helps companies grow by translating their health care solutions into simple, compelling stories and messages, while ensuring that companies design their products and services to have a meaningful impact on health and engage consumers. She published her first book on this topic called Healthcare Choices: 5 Steps to Getting the Medical Care You Want and Need. Dr. Georgiou graduated from Johns Hopkins University and received her medical degree from Johns Hopkins University School of Medicine. She was board certified in internal medicine and practiced in Northern California before transitioning into health care administration and policy. Prior to founding her consulting practice, Dr. Georgiou spent 13 years as an executive with UnitedHealth Group.

Dr. Kristyn VanderWaal Mills earned her PhD from the University of Minnesota in 2011 with a focus on cell biology and genetics. Since then, she has taught biology, anatomy and physiology at Anoka Technical College, a two-year school that trains many future HCPs. She has a particular passion for helping her students gain enough scientific literacy to make informed decisions about science and health related issues. In addition, she has a personal medical story about how she made a major medical decision using the CARES model and how her medical team aided (and did not aid) in that decision. The combination of her professional background, day-to-day interaction with future HCPs and her personal health story gives her a unique perspective on health care consumer decision making.

Disclosures of relevant financial relationships
In accordance with the ACCME Standards for Commercial SupportSM, OptumHealth Education requires all those involved in the development of activity content to disclose their relevant financial relationships. An individual has a relevant financial relationship if such person (or his/her spouse/partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services are discussed in the activity content over which the individual has control. OptumHealth Education ensures that the content is independent of commercial bias.

Faculty disclosures
Mary Jo Jerde, MBA, BSN, RN, has reported that she has no relevant financial relationships.
Archelle Georgiou, MD has reported that she is the author of Healthcare Choices: 5 Steps to Getting the Medical Care You Want and Need.
Kristyn VanderWaal Mills, PhD, has reported that she has no relevant financial relationships.

Activity planners

Sarah Chart, RN
Senior Director
OptumHealth Education

Jeanne Gibson, RN
Center for Clinician Advancement
UnitedHealth Group

Rebecca Gleason, RN
Activity Manager
OptumHealth Education

Jennifer K. Meyer, MBA, CSSBB
Center for Clinician Advancement
UnitedHealth Group

Tina Rydland, PharmD
Crystal Clear Rx
Denver, CO

V. Silverstein, MD
Eagle Creek Medical Communications
Durham, NC

Activity planner disclosures
Ms. Gibson and Ms. Meyer have reported that they have no relevant financial relationships.
Ms. Chart and Ms. Gleason have indicated that they are employees of and own stock in UnitedHealth Group.
Dr. Rydland has indicated that she is a consultant for HAP Innovation.
Dr. Silverstein has reported that she has no relevant financial relationships.

Method of participation
There are no fees for participating in or receiving credit for this activity. For information on applicability and acceptance of continuing education credit for this activity, please consult your professional licensing board.

Participants will receive a certificate upon successful completion of the activity, which includes the following:

  • Completing the entire activity
  • Completing the pre- and post-activity assessments, activity evaluation and application for certificate of credit

You must be logged into your account to participate in this activity. Get started by clicking “Begin” and viewing the “CE Info”; then follow the prompts at the bottom of the screen. At the end of the activity, you will be able to view, save or print your certificate of participation. The Area of Practice you indicated in your profile corresponds with your certificate type. A complete listing of all of your activities can be found under “My Account,” “My Activities.”

Method for Calculating CE Credit
CE credit was calculated by the complexity of content.

Accreditation statement
Joint Accreditation LogoIn support of improving patient care, this activity has been planned and implemented by OptumHealth Education and UnitedHealth Group — Center for Clinician Advancement. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

Credit designation statements
IPCE Credit LogoThis activity was planned by and for the health care team, and learners will receive 1.00 Interprofessional Continuing Education (IPCE) credits for learning and change.
The participant will be awarded up to 1.00 contact hour(s) of credit for attendance and completion of supplemental materials.

Nurse practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

This activity is approved for 1.00 contact hour(s) ([0.10] CEU) in states that recognize ACPE.
Attending the full program will earn 1.00 contact hour(s).
Unique Activity Number(s): JA0007123-9999-19-093-H04-P

Pharmacy technicians
This activity is approved for 1.00 contact hour(s) ([0.10] CEU) in states that recognize ACPE.
Attending the full program will earn 1.00 contact hour(s).
Unique Activity Number(s): JA0007123-9999-19-093-H04-T

OptumHealth Education designates this enduring activity for a maximum of 1.00 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.

Case managers
The Commission for Case Manager Certification has approved this program for a maximum of 1.00 clock hour(s) for Certified Case Managers (CCM).

Counselors, psychologists, and/or marriage and family therapists
This event is co-sponsored by R. Cassidy Seminars.

Satisfactory completion
Participants must have attended the entire web-based activity and completed an evaluation to receive a certificate. Partial credit is not available.

R. Cassidy Seminars is approved by the American Psychological Association (APA) to offer continuing education for psychologists. R. Cassidy Seminars maintains responsibility for this program. 1.00 CE hour.

Counselors and/or marriage and family therapists
CA: The Board of Behavioral Sciences has deferred CE course approvals to APA for its licensees. See those approvals under Psychologists.
IL: Illinois Dept. of Professional Regulation, Approved Continuing Education Sponsor, #168-000141. (1) hours.
OH: Provider approved by the Ohio Counselor, Social Worker and Marriage and Family Therapist Board for (1) clock hours, #RCST110701
TX: Approved CE Sponsor through the Texas State Board of Examiners of Marriage & Family Therapists. Provider #151. 1 CE hour.
Other States: If your state is not specifically listed, nearly all state Counselor and MFT boards accept either APA or ASWB approval, or are reciprocal with other state licensing board approvals, such as those listed below. Check with your board to be sure. The Ohio Board includes Counselors and MFTs.

Disability access
If you require ADA accommodations, please contact our office 14 days or more before the event. We cannot ensure accommodations without adequate prior notification.

Please note: Licensing Boards change regulations often and, while we attempt to stay abreast of their most recent changes, if you have questions or concerns about this course meeting your specific board’s approval, we recommend you contact your board directly to obtain a ruling.

A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been preapproved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization with which they wish to obtain credit.

This activity is jointly provided by OptumHealth Education and UnitedHealth Group — Center for Clinician Advancement.

Commercial support
There was no commercial support received for this activity.

Hardware/software requirements
To view this activity, you will need Internet Explorer 7.0+ or Firefox 3.0+ with Windows Media Player 9+, RealPlayer 12+ or Adobe Flash Player 9+. Be sure to disable any pop-up blocking software prior to beginning this activity.

Target Audience

This activity is designed to meet the educational needs of case managers, counselors, nurses, pharmacists, pharmacy technicians, physicians, psychologists, marriage and family therapists and other health care professionals (HCPs) who have an interest in health care consumerism and behavior.

Additional Information

Activity summary
Available credit: 
  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 CCMC - General - Case Managers
Activity opens: 
Activity expires: 

Available Credit

  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 CCMC - General - Case Managers
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