CRT Care Philosophy Training

August 22, 2019

To access the live webcast, please click here.

Missed a session? Click here for the instant replay.

Building a Foundation for Our Evolving Clinical Culture

To provide the very best care and service for our members, we need all of our heads, hearts and hands working at their full potential. To that end we want to make sure you have tools and training needed to do just that. In the modules that follow over the next 15 weeks, you’ll find a training curriculum that seeks to offer a foundation for our evolving clinical culture, one that is trauma informed, rooted in evidence-based best practices and integrates the medical, behavioral and social components of care for our most complex members.

The training resources found here will help realize our vision of developing world class talent to deliver person-centered care at a lower cost. We want to learn together as our team continues to enhance this curriculum, so please share your feedback and expertise with us as we grow. We hope you find this material helpful in building authentic healing relationships with members as we all work to connect the world to better health, one person at a time.

The link to access the weekly webcast, Facilitator Guide, and handouts (when available) can be found below under "Attachments".

Provider
This activity is provided by OptumHealth Education and UnitedHealthcare Community & State, Clinical Redesign Team.

Commercial support
There was no commercial support received for this activity.

Target Audience

Designed for the interprofessional health care team

This educational activity has been developed by the health care team to promote collaborative practice in health care delivery by providing a broad range of topics for a variety of learners. It is intended to focus on person-centered care in a way that is trauma-informed, evidence-based, and integrates the medical, behavioral, and social components of care for the most complex patients. This activity will provide the tools for both health-care practitioners and non-clinicians that are interested in providing the best care for individuals to optimize their outcomes and help them live healthier lives.

Who attends? 
  • Case Managers
  • Nurses
  • Nurse Practitioners
  • Pharmacists
  • Pharmacy Technicians
  • Physicians
  • PAs
  • Psychologists
  • Social Workers
  • Non-clinicians/Administration

Learning Objectives

After completion of this activity, the participant should be able to:

  • Define how the application of a variety of evidenced-based practices builds the framework for creating a trauma-informed service environment.
  • Describe how different evidence-based practices are interconnected and how they can effectively be used together to support individuals' change in behaviors.
  • Develop strengths-based engagement strategies that promote healing, empowerment and self-sufficiency.
  • Recognize the impact that personal biases can have on the healing relationship and identify strategies to remain objective and person-centered.
  • Develop a deeper awareness of how the use of self is a critical component to the change process and enhance the learner’s toolkit of strategies and techniques to foster change at all levels. 

Additional Information

AttachmentSize
CRT Clinical Culture Training Webcast Link151.57 KB
May 16, 2019 Learning Circle Orientation30.29 KB
May 23, 2019 Trauma Informed Care 101 Handouts146.8 KB
May 23, 2019 Trauma Informed Care 101 Learning Circle Facilitator Guide19.81 KB
May 30, 2019 ACEs Handouts41.46 KB
May 30, 2019 ACEs Learning Circle Facilitator Guide22.43 KB
June 6, 2019 Harm Reduction Learning Circle Facilitator Guide19.8 KB
June 6, 2019 Harm Reduction Handouts38.8 KB
June 13, 2019 Addiction and Recovery Learning Circle Facilitator Guide246.98 KB
June 13, 2019 Addiction and Recovery Handouts751.43 KB
June 20, 2019 Personal Narratives Learning Circle Facilitator Guide20.41 KB
June 20, 2019 Personal Narratives Handouts107.33 KB
June 27, 2019 Motivational Interviewing Learning Circle Facilitator Guide19.62 KB
June 27, 2019 Motivational Interviewing Handouts183.59 KB
July 11, 2019 Positive Psychology Learning Circle Facilitator Guide19.85 KB
July 11, 2019 Positive Psychology Handouts69.57 KB
July 18, 2019 Boundaries and Self-Care Facilitator Guide20.08 KB
July 18, 2019 Boundaries and Self-Care Handouts43.89 KB
July 25, 2019 Field Safety Training Learning Circle Facilitator Guide18.33 KB
July 25, 2019 Field Safety Training Handouts386.66 KB
August 1, 2019 De-escalation Learning Circle Facilitator Guide17.59 KB
August 1, 2019 De-escalation Handouts32.99 KB
August 8, 2019 Stages of Change Learning Circle Facilitator Guide17.69 KB
August 8, 2019 Stages of Change Handouts41.45 KB
August 15, 2019 Person-Centered Care Learning Circle Guide17.74 KB
August 15, 2019 Person-Centered Care Handouts331.09 KB
August 22, 2019 Fostering a Trauma-Informed Environment Learning Circle Guide17.82 KB
August 22, 2019 Fostering a Trauma-Informed Environment Handouts49.11 KB
Activity summary
Available credit: 
  • 13.00 ACPE - Pharmacist
  • 13.00 ACPE - Pharmacy Technician
  • 13.00 AMA
  • 13.00 ANCC
  • 13.00 APA
  • 13.00 Attendance
  • 13.00 CCMC - General
  • 13.00 ASWB
Activity opens: 
03/29/2019
Activity expires: 
09/24/2019
Event starts: 
08/22/2019 - 1:00pm
Event ends: 
08/22/2019 - 1:30pm
Rating: 
5

Faculty and Planning Committee

Click here for a list of faculty and planning committee members.

Schedule

Up to 13.00 continuing education credits available.

May 9, 2019

Training Kickoff & Welcome (non-accredited)

Jennifer Frost, MPA, Vice President, Learning, Replication and Dissemination, Clinical Redesign Team

Kathy Stillo, President & COO, Clinical Redesign, UnitedHealthcare Community & State

May 16, 2019

Learning Circles and Peer Facilitation (non-accredited)

Jennifer Frost, MPA, Vice President, Learning, Replication and Dissemination, Clinical Redesign Team

Tom Tracy, MSW, Vice President, Strategic Business Planning, UnitedHealthcare Community & State, Clinical Redesign

May 23, 2019

Trauma-Informed Care 101

Nina Aniskevich, MSW, Behavioral Health Care Advocate, Opioid Abuse Disorders

Kerianne Guth, MSW, Director, Strategic Business Initiatives, Clinical Redesign Team

May 30, 2019

Impact of ACEs

Amy Fynmore, Care Coordinator, Clinical Redesign Team (Arizona)

Robin Wolfe, Care Advocate, Clinical Redesign Team

June 6, 2019

Harm Reduction

Tom Tracy, MSW, Vice President, Strategic Business Planning, UnitedHealthcare Community & State, Clinical Redesign

Lynn Whittaker, RNBC, CCM, Clinical Manager Northeast Region, UnitedHealthcare Community & State, Clinical Redesign

June 13, 2019

Addiction & Recovery

Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team

Kerianne Guth, MSW, Director, Strategic Business Initiatives, Clinical Redesign Team

June 20, 2019

Power of Personal Narratives

Arethusa Kirk, MD, Chief Medical Officer, Maryland Health Plan, United Healthcare Community & State

Sara Goscha, Director, Complex Care Populations, UnitedHealthcare Community & State

June 27, 2019

Motivational Interviewing 101

Meagan Ausborn, RN, Director of Clinical Operations, Clinical Redesign

Brad Chamberlain, LISW, Care Advocate, Clinical Redesign Team (Iowa)

July 11, 2019

Positive Psychology

Amy Fynmore, Care Coordinator, Clinical Redesign Team (Arizona)

Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team

July 18, 2019

Boundaries & Self Care

Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team

Nellie Nekouie, State Director, Clinical Redesign Team (Arizona)

July 25, 2019

Field Safety

Jean Mash, MSW, Clinical Program Director, Clinical Redesign Team

Tom Tracy, MSW, Vice President, Strategic Business Planning, UnitedHealthcare Community & State, Clinical Redesign

August 1, 2019

De-escalation

Rodrigo Olivares, MSW, CBO/VP Market Operations, Clinical Redesign Team

Jean Mash, MSW, Clinical Program Director, Clinical Redesign Team

August  8, 2019

Stages of Change

Brad Chamberlain, LISW, Care Advocate, Clinical Redesign Team (Iowa)

Tom Tracy, MSW, Vice President, Strategic Business Planning, UnitedHealthcare Community & State, Clinical Redesign

August 15, 2019

Person-Centered Care

Meredith Clemmons, LCSW, CCM, Associate Director, Product Development

Jean Mash, MSW, Clinical Program Director, Clinical Redesign Team

August 22, 2019

Fostering a Trauma-Informed Environment

Nina Aniskevich, MSW, Behavioral Health Care Advocate, Opioid Abuse Disorders

Kerianne Guth, MSW, Director, Strategic Business Initiatives, Clinical Redesign Team

Note: OptumHealth Education reserves the right to make any necessary changes to this program. Efforts will be made to keep presentations as scheduled. However, unforeseen circumstances may result in the substitution of faculty or content.
Last updated: 5/3/2019

 

Maximum CE Hours Available:  13.00 (for participation in the live webcast and a Learning Circle each week)
Accreditation Statement

Joint LogoIn support of improving patient care, this activity has been planned and implemented by OptumHealth Education and UnitedHealthcare Community & State, Clinical Redesign Team. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

Credit Designation Statements

IPCE Logo

This activity was planned by and for the health care team, and learners will receive 13.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

Nurses
The participant will be awarded up to 13.00 contact hours of credit for attendance and completion of supplemental materials.

Nurse Practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

Pharmacists/Pharmacy Technicians
This activity is approved for 13.00 contact hour(s) ([1.3] CEU) in states that recognize ACPE.
Attending the full program will earn 13.00 contact hour(s).
Unique Activity Number(s): JA0007123-9999-19-005-L04-P/T

Physicians
OptumHealth Education designates this live activity for a maximum of 13.00 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

PAs
The American Academy of PAs (AAPA) accepts credit from organizations accredited by the ACCME.

AAPC-certified coders
AAPC will honor 1-for-1 CEUs for any live event offering CME credit or AMA PRA Category 1 Credit™. A certificate of attendance or completion is necessary to show participation. The certificate will give the total CMEs possible for the offering. Physicians are advised to claim only the actual hours that they were present during the education. We ask that AAPC-certified members abide by this request also. One hour of instruction is worth 1 CEU.

Case Managers
Contact hours for Case Manager Certification have been approved for previous activities. Application for Case Manager Certification (CCM) for this activity has been submitted to the Commission for Case Manager Certification (CCMC). 

Psychologists
OptumHealth Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. OptumHealth Education maintains responsibility for this program. 13.00 CE hours.

Social Workers
As a Jointly Accredited Organization, OptumHealth Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. OptumHealth Education maintains responsibility for this course. Social workers completing this course receive 13 live continuing education credits.

Attendance
A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been pre-approved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization with which they wish to obtain credit.

 

Available Credit

  • 13.00 ACPE - Pharmacist
  • 13.00 ACPE - Pharmacy Technician
  • 13.00 AMA
  • 13.00 ANCC
  • 13.00 APA
  • 13.00 Attendance
  • 13.00 CCMC - General
  • 13.00 ASWB
Please login to register.

Registration includes: Series content, program syllabus, continuing education record-keeping, and certificate of attendance.

Registration confirmation: Upon successful completion of registration, a confirmation will be sent to the email address in the registrant's profile. If you do not receive a confirmation email within 30 minutes, please request assistance at moreinfo@optumhealtheducation.com.

Cancellation policy:  Send cancellation requests to moreinfo@optumhealtheducation.com

Questions: Email moreinfo@optumhealtheducation.com