From the Frontlines of the War on COVID-19

Activity description

This activity focuses on the challenges faced by health care professionals (HCPs) in New York during the height of the COVID-19 pandemic. It details ethical dilemmas caused by workforce and resource allocation issues, as well as palliative care practices used to support patients and their loved ones. 

Provided by
This activity is provided by OptumHealth Education and UnitedHealth Group.

Commercial support
No commercial support was received for this activity.
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Target Audience

This activity is designed to meet the educational needs of nurses, nurse practitioners, pharmacists, pharmacy technicians, PAs, psychologists, social workers, physicians and other HCPs who have an interest in learning about a frontline physician's experience in the COVID-19 pandemic. 

Learning Objectives

At the end of this educational activity, participants should be able to:

  • Describe the challenges health care professionals (HCPs) in New York faced during the height of the COVID-19 pandemic.
  • Discuss how workforce and resource allocation issues resulted in ethical dilemmas.
  • Identify palliative care strategies used to better support patients and their loved ones.

Additional Information

Activity summary
Available credit: 
  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 ASWB - Social Workers
Activity opens: 
Activity expires: 

PresenterDana Lustbader, MD
Dana Lustbader, MD, FCCM, FAAHPM
Chief, Department of Palliative Care

Dana Lustbader, MD, is Chief of the Department of Palliative Care for ProHEALTH, a large multispecialty group serving 1.5 million people in the New York metropolitan area. She served as the Senior Medical Advisor for Aspire Health, making it the nation’s largest home palliative care company. She was also the founder and CMO of ProHEALTH Supportive Care serving patients with multiple chronic conditions via telemedicine and home visits. Prior to that, Dr. Lustbader was the Director of ICU at Northwell Health working as an intensivist. She also founded the Department of Palliative Medicine and its physician-training fellowship. During the COVID-19 pandemic, Dr. Lustbader answered a plea from Governor Cuomo and returned to work as an intensivist in the overwhelmed hospitals in New York. She is also a Professor of Medicine at Northwell Hofstra School of Medicine and a nationally recognized expert in sepsis, critical care and palliative care.  She earned her medical degree from the University of Wisconsin-Madison School of Medicine, completed Internal Medicine training at New York University Medical Center and completed a Critical Care Medicine Fellowship at St. Vincent's Hospital. Dr. Lustbader is triple board certified in Palliative Care, Internal Medicine and Critical Care Medicine.

Activity planners
Sarah Chart, RN
Vice President
OptumHealth Education
Eden Prairie, MN

Rebecca Gleason, RN, CCM
Activity Manager
OptumHealth Education
Eden Prairie, MN

Disclosures of relevant financial relationships
In accordance with the ACCME Standards for Commercial SupportSM, OptumHealth Education requires all those in the control of activity content to disclose their relevant financial relationships. An individual has a relevant financial relationship if such person (or his/her spouse/partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services relate to the activity content.

OptumHealth Education ensures that the content is independent of commercial bias.

Ms. Chart and Ms. Gleason have indicated that they are employees of and own stock in UnitedHealth Group.

Dr. Lustbader has disclosed that she serves on advisory boards for The Center to Advance Palliative Care, the CMS-CMMI Technical Advisory Panel and The American Academy of Hospice and Palliative Care Medicine. She disclosed that she receives grant/research support from NCQA and RAND Institute.

Method for calculating CE credit
CE credit was calculated by the complexity of content.

Accreditation statement
Joint Provider LogoIn support of improving patient care, this activity has been planned and implemented by OptumHealth Education and UnitedHealth Group. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

Credit designation statements
Interprofessional CEThis activity was planned by and for the health care team, and learners will receive 1.00 Interprofessional Continuing Education (IPCE) credits for learning and change.

The participant will be awarded up to 1.00 contact hour(s) of credit for attendance and completion of supplemental materials.

Nurse practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

Pharmacists/Pharmacy technicians
This activity is approved for 1.00 contact hour ([0.10] CEU) in states that recognize ACPE.
Attending the full program will earn 1.00 contact hour.
Unique Activity Number(s): JA0007123-9999-21-104-H04-P/T

OptumHealth Education designates this enduring activity for a maximum of 1.00 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.

OptumHealth Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. OptumHealth Education maintains responsibility for this program. 1.00 CE hour.

Social workers
ACE LogoAs a Jointly Accredited Organization, OptumHealth Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. OptumHealth Education maintains responsibility for this course. Social workers completing this course receive 1.00 enduring continuing education credits.

A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been preapproved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization from which they wish to obtain credit.

Available Credit

  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 ASWB - Social Workers
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