This activity will provide health care providers with increased awareness surrounding these issues so that communication with LGBTQ+ people is respectful and sensitive. It will review how patient-provider interactions can be more supportive of the individual’s needs, how to take a full history and perform an inclusive and affirming physical exam, and how health information can be thoughtfully documented to provide accurate information regarding health issues, screening recommendations and risk prevention.

The daily stressors associated with providing care can often lead health care professionals (HCPs) to feel emotional exhaustion, decreased empathy, reduced effectiveness, decreased work-related fulfillment and a lack of accomplishment. This activity will provide HCPs with individual and organizational strategies to increase resilience (the ability to cope with and recover from difficult experiences) and proactively respond to challenging situations, both of which can improve mood and mental health and increase joy and satisfaction in daily health care practice. It will also describe individual and team-related traits necessary to develop resiliency and discuss preventive measures to counteract burnout.

The empathy series is a multi-module activity designed to be self-paced and interactive. We encourage you to complete the modules individually and then reflect on learning amongst your colleagues. The series is designed to equip you with social care expertise that drives deeper awareness and compassionate care for the people you serve. This content is applicable to any role within health care, focusing on critical concepts like health equity, social determinants of health, empathy, health disparities, cultural humility, motivational interviewing and compassion. Each module uses a variety of interactive and educational elements using data, infographics, animated video, knowledge checks, historical events and audio recordings from our members. The empathy series will require you to reflect on your personal and cultural experiences and encourage you to slow down, actively listen and take the appropriate action to serve others, whether that be patients, colleagues, family, friends or your community.

Motivational interviewing can improve patient outcomes when integrated into clinician-patient interactions during the diagnosis and management of addiction, chronic disease and other physical and mental health concerns. This activity will provide a comprehensive understanding of motivational interviewing, the stages of change to expect with the interviewing process and its role in improving patient outcomes. A specific focus on strategies to develop and enhance interview techniques will help participants to engage better with patients and achieve long-term success in implementing positive health changes.