Providing High Quality Health Care Experiences for Individuals With Intellectual and Developmental Disabilities

May 25, 2016

Although important steps have been taken over the past decade to meet the health care needs of individuals with IDD and to care for them across their lifespan, all too often HCPs receive little training and have little experience in meeting the needs of this underserved population. Individuals with IDD may have difficulty accessing person-centered, timely physical and behavioral health care due to physical, cognitive and/or financial barriers. Specific challenges with communication are often perceived as barriers to the provision of care.

This webcast will discuss optimal strategies that can be utilized by the multidisciplinary health care team to ensure individuals with IDD receive high quality care that is delivered in a manner that ensures dignity and respect for the individual's needs and goals. Current practice as well as challenges faced by HCPs in caring for this population will be discussed along with best practices and strategies that can be used to optimize health care experiences and maximize individual outcomes.

Learning Objectives
At the end of this educational activity, participants should be able to

  • Identify challenges and barriers faced by HCPs in caring for children and adults with IDD
  • Define best practices that can be implemented by the multidisciplinary health care team to ensure that patients with IDD receive optimal physical and behavioral care
  • Explain how HCPs can work as a team with families and caregivers to optimize the health care experience for children and adults with IDD
  • Understand the importance of self-advocacy and inclusion in health care decisions from the perspective of an individual whose life is impacted by IDD


Marisa Brown

Marisa C. Brown, MSN, RN
Research Instructor, Georgetown University Center for Excellence in Developmental Disabilities; Project Director, District of Columbia Developmental Disabilities Administration Health Initiative
Georgetown University
Washington, DC

Susan Bullock

Kim Bullock, MD, FAAFP
PI, HRSA Health Policy and Community Health Fellowships; Director, Community Health Leadership Development Fellowship; Director, Community Health Division; Assistant Director, Service-Learning; Associate Clinical Professor, Department of Family Medicine
Georgetown Medical Center
Washington, DC

About the Presenters
Marisa C. Brown, MSN, RN’s interest in community collaborative approaches to human services delivery crosses the many projects that she has coordinated during her more than 20 years with the Georgetown University Center for Child and Human Development. She currently directs the DC Health Resources group that focuses on increasing access to health care for individuals with IDD.

Kim Bullock, MD, is a graduate of Yale University (BA) and the University of Michigan Medical School. Following the completion of her residency at Georgetown Medical Center, Dr. Bullock initially served as an emergency physician at Providence Hospital Emergency Department. Past appointments include Medical Director for the Seton House Substance Abuse Center at Providence Hospital, Vice Chairperson/Assistant Director for the Emergency Department and Director of Ambulatory Emergency Services. Dr. Bullock is currently a Clinical Associate Professor, Director of the Community Health Division and Project Investigator for the HRSA Community Health Leadership Development and Primary Care Health Policy Fellowships at Georgetown University. She is also the Chief Medical Officer for the Georgetown/Developmental Disabilities Administration (DDA) Partnership grant. She offers technical assistance on best practices and evidence-based care as well as collaboration and liaison support for community physicians, hospitals and agencies serving this vulnerable population. Dr. Bullock has given presentations at many national and local conferences on medical issues relevant to intellectual and developmental disabilities (IDD). She has also published in the field and served as a consultant on many IDD grants. Dr. Bullock has promoted the education of health care professionals regarding the care of the IDD population. She brings a multidisciplinary systems approach to care management and highlights the importance of cross-professional dialogue in improving the health and well-being of those with intellectual and developmental disabilities.

Disclosures of Relevant Financial Relationships
In accordance with the ACCME Standards for Commercial SupportSM, OptumHealth Education requires all those involved in the development of activity content to disclose their relevant financial relationships. An individual has a relevant financial relationship if such person (or their spouse/partner) has a financial relationship in any amount occurring in the last 12 months with a commercial interest whose products or services are discussed in the activity content over which the individual has control. OptumHealth Education ensures that the content is independent of commercial bias.

Faculty Disclosure
Marisa C. Brown MSN, RN, has indicated that she has no relevant financial relationships.
Kim Bullock, MD, has indicated that she has no relevant financial relationships.

Activity Planners
Sarah Chart, RN
Senior Director
OptumHealth Education

Rebecca Gleason, RN
Activity Manager
OptumHealth Education

Activity Planner Disclosures
All of the planners reported that they are employees of and own stock in UnitedHealth Group.

Method of Participation
There are no fees for participating in or receiving credit for this activity.
For information on applicability and acceptance of continuing education credit for this activity, please consult your professional licensing board.

Participants will receive a certificate upon successful completion of the activity, which includes the following:

  • Completing the entire activity
  • Completing the Pre- and Post-activity Assessments, Activity Evaluation, and Application for Certificate of Credit forms

You must be logged into your account to participate in this activity. Get started by clicking “Begin” and viewing the “CE Info”; then follow the prompts at the bottom of the screen. At the end of the activity, you will be able to view, save or print your certificate of participation. The Area of Practice you indicated in your profile corresponds with your certificate type. A complete listing of all of your activities can be found under “My Account”, “My Activities.”

Accreditation Statement
This activity has been planned and implemented by OptumHealth Education and UnitedHealthcare – Community & State. OptumHealth Education is accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Credit Designation Statements
OptumHealth Education designates this live activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.

The participant will be awarded up to 1.00 contact hour(s) of credit for attendance and completion of supplemental materials.

Nurse Practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

Case Managers
The Commission for Case Manager Certification has approved this program for a maximum of 1.00 clock hour(s) for Certified Case Managers (CCM).

AAPC-Certified Coders
AAPC will honor 1-for-1 CEUs for any live event offering CME credit or AMA PRA Category 1 Credit™. A certificate of attendance or completion is necessary to show participation. The certificate will give the total CMEs possible for the offering. Physicians are advised to claim only the actual hours that they were present during the education. We ask that AAPC-certified members abide by this request also. One hour of instruction is worth 1 CEU.

Social Workers
This activity is co-sponsored by R. Cassidy Seminars, P.O. Box 14473, Santa Rosa, CA 95402

Satisfactory Completion
Participants must have attended the entire seminar and completed an evaluation in order to receive a certificate. Failure to attend the entire seminar will result in forfeiture of credit for the entire course. No exceptions will be made. Partial credit is not available.

R. Cassidy Seminars, ACE provider #1082, is approved as a provider for social work continuing education by the Association of Social Work Boards (ASWB),, through the Approved Continuing Education (ACE) Program. R. Cassidy Seminars maintains responsibility for the program. Approval Period: April 15, 2015-April 15, 2018. Social workers should contact their regulatory board to determine course approval. Social workers participating in this course will receive 1 continuing education clock hours.

CA: The Board of Behavioral Sciences has deferred CE course approvals to APA and ASWB for its licensees. See those approvals under Social Workers.

NY: R. Cassidy Seminars is recognized by the New York State Education Department's State Board for Social Work as an approved provider (#0006) of continuing education for licensed social workers. This program is approved for 1 contact hour live.

OH: Provider approved by the Ohio Counselor, Social Worker and Marriage and Family Therapist Board for (1) clock hour, #RCST110701

Disability Access: If you require ADA accommodations please contact our office 14 days or more before the event. We cannot ensure accommodations without adequate prior notification.

Please Note: Licensing Boards change regulations often and while we attempt to stay abreast of their most recent changes, if you have questions or concerns about this course meeting your specific board’s approval, we recommend you contact your board directly to obtain a ruling.

Counselors/Marriage and Family Therapists
CA: The Board of Behavioral Sciences has deferred CE course approvals to APA and ASWB for its licensees. See those approvals under Social Workers.

IL: Illinois Dept of Professional Regulation, Approved Continuing Education Sponsor, #168-000141. (1) hour.

OH: Provider approved by the Ohio Counselor, Social Worker and Marriage and Family Therapist Board for (1) clock hour, #RCST110701

TX: Approved CE Sponsor through the Texas State Board of Examiners of Marriage & Family Therapists. 1 CE hour. Provider #151

Other States: If your state is not specifically listed, nearly all state Counselor and MFT boards accept either APA or ASWB approval, or are reciprocal with other state licensing board approvals, such as those listed below. Check with your board to be sure. The Ohio Board includes Counselors and MFTs.

A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been pre-approved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization with which they wish to obtain credit.

Provided By
This activity is jointly provided by OptumHealth Education and UnitedHealthcare – Community Plan.

Commercial Support
There was no commercial support received for this activity.

Hardware/Software Requirements
To view this activity you will need Internet Explorer 7.0+ or Firefox 3.0+ with Windows Media Player 9+, RealPlayer 12+ or Adobe Flash Player 9+. Be sure to disable any pop-up blocking software prior to beginning this activity.

Target Audience

These materials are intended only for those that attended the live webcast held on Wednesday, May 25, 2016.

This activity is designed to meet the educational needs of physicians, nurses, case managers, social workers (all practice types), marriage and family therapists/licensed professional counselors and other health care professionals (HCPs) who have an interest in IDD.

Click here to download a copy of the slides.

Activity summary
Available credit: 
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 Attendance - General Attendance
  • 1.00 CCMC - General - Case Managers
  • 1.00 ASWB - Social Workers
Activity opens: 
Activity expires: 
Event starts: 
05/25/2016 - 1:00pm EDT
Event ends: 
05/25/2016 - 2:00pm EDT
United States

Available Credit

  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 Attendance - General Attendance
  • 1.00 CCMC - General - Case Managers
  • 1.00 ASWB - Social Workers
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