Facebook
X
LinkedIn
Forward
SAFE Elevate
Activity description
These materials are only for learners who have completed the on-demand module in MyLearning, and you must be logged in before claiming credit. Employees of UnitedHealth Group, UnitedHealthcare, and Optum should log in using their MSID (standard work credentials). However, there is a known issue affecting MSID access to OHE for certain subsidiaries and acquired companies. If you experience access issues, please use your prior OHE login or create a visitor account while we work to resolve the issue.
SAFE: Speak. Act. Fix. Evolve. is a structured framework designed to guide teams through fair, consistent and transparent responses to unwanted events. This activity empowers participants to uphold organizational values, foster psychological safety and drive continuous improvement. Through interactive scenarios, decision tree applications and collaborative exercises, participants explore how to speak up about concerns, take informed action, fix contributing issues and improve systems and behaviors.
This activity is designed to meet the educational needs of nurse practitioners, nurses, pharmacists, pharmacy technicians, PAs, physicians, psychologists, social workers and other health care professionals who have an interest in learning about SAFE.
At the end of this educational activity, participants should be able to:
- Explain the purpose and structure of the SAFE framework and its principles.
- Apply the SAFE decision tree to evaluate behaviors and system factors contributing to unwanted events.
- Distinguish between outcome-related and behavior-related events using the “duty to produce outcomes” branch.
- Demonstrate how consistent and compassionate responses build trust and support team accountability.
- Collaborate with team members on root cause analysis and system improvement efforts to strengthen reliability and resilience.
- Identify opportunities for continuous learning and adaptation following event resolution.
Provided by
This activity is jointly provided by Optum Health Education and UnitedHealth Group.
Commercial support
There was no commercial support received for this activity.
Activity Planners
Melinda Sawyer, DrPH, MSN, RN, CNS-BC
Chief Quality and Patient Safety Officer
UnitedHealth Group
Michelle Leibach, MSN, RN
Director, Patient Safety
UnitedHealth Group
Gina Montefusco, MSN, RN
Sr. Director, Enterprise Talent Development and Learning
UnitedHealth Group
Jessica Dovre
Associate Director, People Development
UnitedHealth Group
Judy C. Bronson, Ph.D
Licensed Psychologist
Psychologist Peer Review National Director
Optum
Nicole Spino, MBA, CHCP
Director of Operations
Optum Health Education
Disclosures of relevant financial relationships
In accordance with the Accreditation Council for Continuing Medical Education's (ACCME) Standards for Integrity and Independence in Accredited Continuing Education, Optum Health Education (OHE) requires all those in control of educational content to disclose their financial relationships with ineligible companies within the prior 24 months. Ineligible companies are defined by the ACCME as companies whose primary business is producing, marketing, selling, re-selling, or distributing health care products used by or on patients. Individuals must disclose all financial relationships, regardless of the amount, with ineligible companies and regardless of their view of the relevance of the relationship to the education. OHE ensures that the content is independent of commercial bias.
The planners have no financial relationships to disclose.
Accreditation statement
In support of improving patient care, this activity has been planned and implemented by Optum Health Education and UnitedHealth Group. Optum Health Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.
Credit designation statements
This activity was planned by and for the health care team, and learners will receive 2.50 Interprofessional Continuing Education (IPCE) credits for learning and change.
Nurses
The participant will be awarded up to 2.50 contact hour(s) of credit for attendance and completion of supplemental materials.
Nurse practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
Pharmacists/Pharmacy technicians
This activity is approved for 2.50 contact hours ([0.175] CEU) in states that recognize ACPE.
Attending the full program will earn 2.50 contact hours.
Unique Activity Number(s): JA0007123-9999-26-004-H99-P/T
Physicians
Optum Health Education designates this enduring activity for a maximum of 2.50 AMA PRA Category 1 Credit™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
PAs
The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.
Psychologists
Optum Health Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. Optum Health Education maintains responsibility for this program. 2.50 CE hour.
Social workers
As a Jointly Accredited Organization, Optum Health Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Optum Health Education maintains responsibility for this course. Social workers completing this course receive 2.50 enduring continuing education credits.
Attendance
A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been pre-approved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization with which they wish to obtain credit.
Available Credit
- 2.50 ACPE - Pharmacists
- 2.50 ACPE - Pharmacy Technicians
- 2.50 AMA - Physicians
- 2.50 ANCC - Nurses
- 2.50 APA - Psychologists
- 2.50 Attendance - General Attendance
You must be logged into your account to participate in this activity. Get started by completing the “Evaluation”; then follow the prompts at the bottom of the screen. At the end of the activity, you will be able to view, save or print your certificate of participation. A complete listing of all of your activities can be found under “My Account,” “My Activities.”