2015 Job Task Analysis Survey

This survey should take approximately 15-20 minutes. Thank you for supporting OptumHealth Education’s efforts to make the Pharmacy Benefit Management Technician Certification Examination the best it can be.

An * indicates the field is required. At the end of the survey, click the Submit button.

If you have any questions about the survey or encounter any technical difficulties, please contact moreinfo@optumhealtheducation.com.

For the purposes of this survey, a Pharmacy Technician is a health care professional who performs pharmacy-related functions, generally working under the supervision of a licensed pharmacist and has a job title such as:

  • Technician
  • Clerk
  • Agent
  • Allied Health Professional

For the purposes of this survey, regardless of your title or professional designation, if you identify yourself as a Pharmacy Technician (as defined above) and are employed by a Pharmacy Benefit Management service provider or contracted entity which provides any of the following services, you would be considered a Pharmacy Benefit Management Technician:

  • Home Delivery Pharmacy
  • Mail Service Pharmacy
  • Prior Authorization
  • Adjudication Review
  • Clinical Review
  • Pharmacy Benefit Management Operations Support
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(Select all that apply.)
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(e.g., HR representative from company receiving pharmaceutical plan benefits)
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Support pharmaceutical plan members
Respond to provider queries
Support pharmaceutical plan insurers
Support corporate clients
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Authenticate pharmaceutical plan members according to HIPAA regulations
Enter and process medication orders
Explain plan benefits to pharmaceutical plan members
Troubleshoot adjudicated claims
Authenticate providers according to HIPAA regulations
Route provider requests through the appropriate process and personnel
Provide information to providers about alternative therapeutic medications
Explain plan benefits to providers
Enter and process drug Utilization Reviews (URs)
Remediate escalated prior authorizations
Authenticate pharmaceutical plan insurers according to HIPAA regulations
Enter and maintain member information
Build and maintain plan information
Track and record claims adjudication information
Authenticate corporate clients according to HIPAA regulations
Process claim overrides
Remediate escalated issues with corporate clients
Support corporate client audits
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(e.g., HR representative from company receiving pharmaceutical plan benefits)
1234
Support pharmaceutical plan members
Respond to provider queries
Support pharmaceutical plan insurers
Support corporate clients
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Authenticate pharmaceutical plan members according to HIPAA regulations
Enter and process medication orders
Explain plan benefits to pharmaceutical plan members
Troubleshoot adjudicated claims
Authenticate providers according to HIPAA regulations
Route provider requests through the appropriate process and personnel
Provide information to providers about alternative therapeutic medications
Explain plan benefits to providers
Enter and process drug Utilization Reviews (URs)
Remediate escalated prior authorizations
Authenticate pharmaceutical plan insurers according to HIPAA regulations
Enter and maintain member information
Build and maintain plan information
Track and record claims adjudication information
Authenticate corporate clients according to HIPAA regulations
Process claim overrides
Remediate escalated issues with corporate clients
Support corporate client audits
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