Evaluation

Evaluation

Please help to improve the course for future participants by providing us with anonymous feedback. You will be directed to select your certificate on completion.

What changes do you plan to make as a result of your participation in this activity? (Check all that apply.) *

Apply at least one self‑management technique (e.g., pausing, grounding, emotion regulation) before responding in a difficult or emotionally charged conversation.

Use the LEAP framework to navigate difficult conversations by actively listening, expressing empathy, adding appropriate context and providing respectful closure.

Demonstrate empathy and curiosity by asking clarifying questions and validating emotions before offering explanations or system‑level context during conversations about health care challenges.

Reflect on and evaluate my own communication behaviors after difficult conversations to identify opportunities for improvement and reinforce effective strategies.

Other (Please explain in the text box below.)

What changes do you plan to make as a result of your participation in this activity? (Check all that apply.) Other (Please explain in the text box below.)

What is your level of commitment to making the changes stated above? *

Very committed

Somewhat committed

Not very committed

Do not expect to change practice

What barriers in your current practice setting may impact making the changes stated above? (Check all that apply.) *

Lack of evidence-based guidelines

Lack of applicability of guidelines to my practice/patients

Lack of resources in my work place

Lack of time with patients and/or for patient-related tasks

Organizational/institutional

Insurance/financial

Patients' adherence/compliance

Patients' social determinants of health

Other (Please explain in the text box below.)

What barriers in your current practice setting may impact making the changes stated above? (Check all that apply.) Other (Please explain in the text box below.)

Indicate if the following Learning Objectives for this activity were met. *

	Not Met	Met
Apply self‑management principles to regulate emotions, remain respectful and demonstrate curiosity during challenging conversations.	Apply self‑management principles to regulate emotions, remain respectful and demonstrate curiosity during challenging conversations. - Not Met	Apply self‑management principles to regulate emotions, remain respectful and demonstrate curiosity during challenging conversations. - Met
Implement the LEAP communication framework (Listen, Empathize, Add context, Provide closure) to guide difficult conversations in a structured, empathetic and goal‑oriented manner.	Implement the LEAP communication framework (Listen, Empathize, Add context, Provide closure) to guide difficult conversations in a structured, empathetic and goal‑oriented manner. - Not Met	Implement the LEAP communication framework (Listen, Empathize, Add context, Provide closure) to guide difficult conversations in a structured, empathetic and goal‑oriented manner. - Met
Evaluate communication responses in a scenario‑based interaction to determine which approaches most effectively build trust, convey accurate information and support constructive dialogue.	Evaluate communication responses in a scenario‑based interaction to determine which approaches most effectively build trust, convey accurate information and support constructive dialogue. - Not Met	Evaluate communication responses in a scenario‑based interaction to determine which approaches most effectively build trust, convey accurate information and support constructive dialogue. - Met

Do you agree with the following aspects of this activity? (From Strongly Disagree to Strongly Agree) *

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The speaker(s)/author(s) met my expectations.	The speaker(s)/author(s) met my expectations. - Strongly Disagree	The speaker(s)/author(s) met my expectations. - Disagree	The speaker(s)/author(s) met my expectations. - Neutral	The speaker(s)/author(s) met my expectations. - Agree	The speaker(s)/author(s) met my expectations. - Strongly Agree
Participation in this activity increased my professional competence.	Participation in this activity increased my professional competence. - Strongly Disagree	Participation in this activity increased my professional competence. - Disagree	Participation in this activity increased my professional competence. - Neutral	Participation in this activity increased my professional competence. - Agree	Participation in this activity increased my professional competence. - Strongly Agree
Participation in this activity will improve my performance or skills used in my practice setting.	Participation in this activity will improve my performance or skills used in my practice setting. - Strongly Disagree	Participation in this activity will improve my performance or skills used in my practice setting. - Disagree	Participation in this activity will improve my performance or skills used in my practice setting. - Neutral	Participation in this activity will improve my performance or skills used in my practice setting. - Agree	Participation in this activity will improve my performance or skills used in my practice setting. - Strongly Agree
Participation in this activity will improve my performance as a member of the health care team.	Participation in this activity will improve my performance as a member of the health care team. - Strongly Disagree	Participation in this activity will improve my performance as a member of the health care team. - Disagree	Participation in this activity will improve my performance as a member of the health care team. - Neutral	Participation in this activity will improve my performance as a member of the health care team. - Agree	Participation in this activity will improve my performance as a member of the health care team. - Strongly Agree
Participation in this activity will assist in the improvement of my patient outcomes.	Participation in this activity will assist in the improvement of my patient outcomes. - Strongly Disagree	Participation in this activity will assist in the improvement of my patient outcomes. - Disagree	Participation in this activity will assist in the improvement of my patient outcomes. - Neutral	Participation in this activity will assist in the improvement of my patient outcomes. - Agree	Participation in this activity will assist in the improvement of my patient outcomes. - Strongly Agree
The educational design and format of this activity facilitated my learning and was appropriate for the content.	The educational design and format of this activity facilitated my learning and was appropriate for the content. - Strongly Disagree	The educational design and format of this activity facilitated my learning and was appropriate for the content. - Disagree	The educational design and format of this activity facilitated my learning and was appropriate for the content. - Neutral	The educational design and format of this activity facilitated my learning and was appropriate for the content. - Agree	The educational design and format of this activity facilitated my learning and was appropriate for the content. - Strongly Agree

Is there related or additional content that would be of interest?

Please provide us with any additional comments you may have about this activity.

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Optum Health Education

Navigating Difficult Conversations With Confidence

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Evaluation

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Certificate

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Navigating Difficult Conversations With Confidence

Evaluation

Thank you for taking the time to complete this evaluation.

Evaluation

Available Types of Credit

Credit

Certificate

Activity navigation