Driving Health Equity Through Technology & Service Innovation
Despite the essential role that new technological health care innovations, such as telehealth, continue to play in providing continuity of health care service delivery, inequities in accessing and/or utilizing this technology among certain populations, including low-income individuals and communities of color, have been highlighted with increased use of these services and platforms. These inequities continue to challenge health care payers and providers to develop solutions that enable underserved patients to access the technology necessary to connect with essential health care services. This activity will explore how existing health care technology innovations can improve health equity for underserved patients and will examine the changing landscape of provider coverage and reimbursement. It will discuss anticipated solutions for vulnerable individuals (including Medicare and Medicaid dual-eligible individuals) and examine why certain telehealth programs have failed in the past. New approaches to benefit coverage for telehealth-related expenses will also be discussed, along with the future trends and essential elements associated with shifting to quality value-based care that can lead to improved patient satisfaction and outcomes, reduced health care costs and increased levels of health equity.
This activity is jointly provided by OptumHealth Education and OptumLabs.
No commercial support was received for this activity.
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This activity is designed to meet the educational needs of counselors, educators, nurses, nurse practitioners, pharmacists, pharmacy technicians, PAs, physicians, psychologists, social workers, therapists and other health care providers (HCPs) who have an interest in learning how health care technology innovations can improve health equity for underserved patients.
At the end of this educational activity, participants should be able to:
- Describe telehealth marketing failures, as well as existing opportunities for innovation in serving Medicare and Medicaid dual-eligible individuals.
- Identify new approaches to benefit coverage determination for emerging models of technology.
- Review trends and future directions in telehealth coverage and discuss supporting evidence.
- Recognize the foundational elements that are necessary to shift to value-based payments.
Andrey Ostrovsky, MD, FAAP
Managing Partner, Social Innovation Ventures
Former US Medicaid Chief Medical Officer
About the presenter
Dr. Andrey Ostrovsky is the Managing Partner at Social Innovation Ventures where he invests in and advises companies and non-profits dedicated to eliminating disparities. He also advises federal and state regulators on how to incorporate human-centered design into policy making. He previously operated a series of methadone clinics in Baltimore, Maryland. Prior to working on the front line of the opioid use disorder crisis, he served as the Chief Medical Officer for the Center for Medicaid and CHIP Services, the nation's largest health insurer, where he advocated to protect the program against several legislative efforts to dismantle the program. He also led efforts to streamline Medicaid and make it more customer-centric. Before leading the Medicaid program, he co-founded a software company called Care at Hand, an evidence-based predictive analytics platform that used insights of non-medical staff to prevent aging people from being hospitalized. Care at Hand was acquired in 2016 by Mindoula Health. Before Care at Hand, Dr. Ostrovsky led teams at the World Health Organization, the United States Senate and the San Francisco Health Department working to strengthen health systems. Dr. Ostrovsky has served on several boards and committees dedicated to behavioral health, interoperability standards, quality measurement and home- and community-based services including the National Academies of Medicine, National Quality Forum, Institute for Healthcare Improvement and the Commonwealth Fund.
Dr. Ostrovsky holds a Medical Doctorate and undergraduate degrees in Chemistry and Psychology Magna cum Laude from Boston University, and he is a member of Phi Beta Kappa. He completed his pediatrics residency training in the Boston Combined Residency Program at Boston Medical Center and Boston Children's Hospital where he was a clinical instructor at Harvard Medical School. He is currently a teaching faculty member and an attending physician at Children's National Medical Center.
Sarah Chart, RN
Elizabeth Albert, MD
Clinical Activity Manager
Disclosures of relevant financial relationships
In accordance with the Accreditation Council for Continuing Medical Education's (ACCME) Standards for Integrity and Independence in Accredited Continuing Education, OptumHealth Education (OHE) requires all those in control of educational content to disclose their financial relationships with ineligible companies within the prior 24 months. Ineligible companies are defined by the ACCME as companies whose primary business is producing, marketing, selling, re-selling, or distributing health care products used by or on patients. Individuals must disclose all financial relationships, regardless of the amount, with ineligible companies and regardless of their view of the relevance of the relationship to the education. OHE ensures that the content is independent of commercial bias.
The planners of this activity have no financial relationships to disclose. Dr. Ostrovsky holds stock or ownership interests in Social Innovation Ventures.
Method for calculating CE credit
CE credit was calculated by the complexity of content.
In support of improving patient care, this activity has been planned and implemented by OptumHealth Education and OptumLabs. OptumHealth Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.
Credit designation statements
This activity was planned by and for the health care team, and learners will receive 1.00 Interprofessional Continuing Education (IPCE) credits for learning and change.
The participant will be awarded up to 1.00 contact hour(s) of credit for attendance and completion of supplemental materials.
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.
This activity is approved for 1.00 contact hour ([0.10] CEU) in states that recognize ACPE.
Attending the full program will earn 1.00 contact hour.
Unique Activity Number(s): JA0007123-9999-21-102-H04-P/T
OptumHealth Education designates this enduring activity for a maximum of 1.00 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.
The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.
OptumHealth Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. OptumHealth Education maintains responsibility for this program. 1.00 CE hour.
As a Jointly Accredited Organization, OptumHealth Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. OptumHealth Education maintains responsibility for this course. Social workers completing this course receive 1.00 enduring continuing education credits.
A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been preapproved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization from which they wish to obtain credit.
- 1.00 ACPE - Pharmacists
- 1.00 ACPE - Pharmacy Technicians
- 1.00 AMA - Physicians
- 1.00 ANCC - Nurses
- 1.00 APA - Psychologists
- 1.00 Attendance - General Attendance
You must be logged into your account to participate in this activity. Get started by clicking “Begin/Continue” and completing the “Pre-activity assessment”; then follow the prompts at the bottom of the screen. At the end of the activity, you will be able to view, save or print your certificate of participation. A complete listing of all of your activities can be found under “My Account,” “My Activities.”