Empathy: Social Care Education

Activity description

The empathy series is a multi-module activity designed to be self-paced and interactive. We encourage you to complete the modules individually and then reflect on learning amongst your colleagues. The series is designed to equip you with social care expertise that drives deeper awareness and compassionate care for the people you serve.

This content is applicable to any role within health care, focusing on critical concepts like health equity, social determinants of health, empathy, health disparities, cultural humility, motivational interviewing and compassion. Each module uses a variety of interactive and educational elements using data, infographics, animated video, knowledge checks, historical events and audio recordings from our members.

The empathy series will require you to reflect on your personal and cultural experiences and encourage you to slow down, actively listen and take the appropriate action to serve others, whether that be patients, colleagues, family, friends or your community.

Provided by
This activity is jointly provided by Optum Health Education and UnitedHealthcare, My Community Connections.

Commercial support
No commercial support was received for this activity.

Required hardware/software
Please ensure you are using the web-browser Chrome and disable any pop-up blocking software. Click here for information on how to enable pop-ups.

Target Audience

This activity is designed to meet the educational needs of case managers, counselors, nurses, nurse practitioners, pharmacists, pharmacy technicians, physicians, PAs, psychologists, social workers, therapists, and other health care professionals (HCPs) who have an interest in learning about empathy.

Learning Objectives

At the end of this educational activity, participants should be able to:

  • Identify and assess health care equities and inequities and how societal structures influence both.
  • Lead with empathy.
  • Describe how social determinants of health impact patients.
  • Discuss the root causes of member's social needs and work with them to identify solutions and desired outcomes.
  • Identify and apply positive improvements to personal well-being and leverage tools to advocate for your needs.
  • Apply evidence-based tools and methodologies when engaging with others to create an environment of humility, advocacy, and compassion.
Activity summary
Available credit: 
  • 4.50 ACPE - Pharmacists
  • 4.50 ACPE - Pharmacy Technicians
  • 4.50 AMA - Physicians
  • 4.50 ANCC - Nurses
  • 4.50 APA - Psychologists
  • 4.50 Attendance - General Attendance
  • 4.50 CCMC - General - Case Managers
  • 4.50 ASWB - Social Workers
Activity opens: 
Activity expires: 

Activity planners
Cyrus Batheja, EdD, MBA, PHN, BSN, FAAN - NVP
Strategic Initiatives
Enterprise Transformation
Health Equity Alignment
UnitedHealthcare, My Community Connections 

Sienna Pesta
Associate Director of Social Care Strategy
UnitedHealthcare, My Community Connections

Alexander Billioux, MD, DPhil, FACP
Vice President of Social Determinants of Health
UnitedHealthcare, My Community Connections 

Treyce Gladney, MBA
Director of Health Equity and Social Care Strategy
UnitedHealthcare, My Community Connections 

Rebecca Gleason
Clinical Activity Manager
Optum Health Education

Alexa Hinds
Associate Director of DEI Program Management for Leadership Development & Culture
Optum Home & Community Care

Haya Lopez
Director of Product Strategy
UnitedHealth Group Strategy & Innovation, Fusion 

Disclosures of relevant financial relationships
In accordance with the Accreditation Council for Continuing Medical Education's (ACCME) Standards for Integrity and Independence in Accredited Continuing Education, Optum Health Education (OHE) requires all those in control of educational content to disclose their financial relationships with ineligible companies within the prior 24 months. Ineligible companies are defined by the ACCME as companies whose primary business is producing, marketing, selling, re-selling, or distributing health care products used by or on patients. Individuals must disclose all financial relationships, regardless of the amount, with ineligible companies and regardless of their view of the relevance of the relationship to the education. OHE ensures that the content is independent of commercial bias.

The activity faculty and planners have no financial relationships to disclose.


Method for calculating CE credit
CE credit was calculated by the complexity of content.

Accreditation statement
Joint Provider LogoIn support of improving patient care, this activity has been planned and implemented by Optum Health Education and United HealthCare, My Community Connections. Optum Health Education is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE) and the American Nurses Credentialing Center (ANCC), to provide continuing education for the health care team.

Credit designation statements
The participant will be awarded up to 4.50 contact hour(s) of credit for attendance and completion of supplemental materials.

Nurse practitioners
The American Academy of Nurse Practitioners Certification Program (AANPCP) accepts credit from organizations accredited by the ACCME and ANCC.

Pharmacists/Pharmacy technicians
This activity is approved for 4.50 contact hours ([0.45] CEU) in states that recognize ACPE.
Attending the full program will earn 4.50 contact hours.
Unique Activity Number(s):  JA0007123-9999-23-023-H99-P/T

Optum Health Education designates this enduring activity for a maximum of 4.50 AMA PRA Category 1 Credit(s). Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The American Academy of Physician Assistants (AAPA) accepts credit from organizations accredited by the ACCME.

Case managers
The Commission for Case Manager Certification has approved this program for a maximum of 4.50 clock hours for Certified Case Managers (CCM).

Optum Health Education is approved by the American Psychological Association (APA) to offer continuing education for psychologists. Optum Health Education maintains responsibility for this program. 4.50 CE hour.

Social workers
ACE LogoAs a Jointly Accredited Organization, Optum Health Education is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Optum Health Education maintains responsibility for this course. Social workers completing this course receive 4.50 enduring continuing education credits.

Counselors and/or marriage and family therapists
CA: The Board of Behavioral Sciences has deferred CE course approvals to APA and ASWB for its licensees. See those approvals under Psychologists and Social Workers.
Other States: If your state is not specifically listed, nearly all state Counselor and MFT boards accept either APA or ASWB approval, or are reciprocal with other state licensing board approvals. Check with your board to be sure.

A certificate of attendance will be provided to learners upon completion of activity requirements, enabling participants to register with licensing boards or associations that have not been preapproved for credits. To apply for credit types not listed above, participants should use the procedure established by the specific organization from which they wish to obtain credit.

Available Credit

  • 4.50 ACPE - Pharmacists
  • 4.50 ACPE - Pharmacy Technicians
  • 4.50 AMA - Physicians
  • 4.50 ANCC - Nurses
  • 4.50 APA - Psychologists
  • 4.50 Attendance - General Attendance
  • 4.50 CCMC - General - Case Managers
  • 4.50 ASWB - Social Workers
Please log in to register.

You must be logged into your account to participate in this activity. Get started by clicking “Register/Continue” and following the instructions. At the end of the activity, you will be able to view, save or print your certificate of participation. A complete listing of all of your activities can be found under “My Account,” “My Activities.”