Series Description

This educational series consists of continuing professional development (CPD) modules for licensed counselors and mental health professionals who serve as clinicians, consultants, or coaches to Trust & Safety teams, including content moderators exposed to triggering and traumatic digital material.  Through interactive, reflective, and practice based sessions, participants will examine the clinical impact of high exposure digital work on mental health and functioning, and will gain specialized skills needed for effectively supporting high-intensity environments. Evidence-informed frameworks will be used to explore secondary trauma, vigilance demands, meaning and purpose, sleep disruption, moral stress, and clinician self protection.  The series emphasizes practical assessment approaches and brief, realistic interventions that support effective clinical care and sustainable practice in high intensity Trust & Safety environments.

Continuing Education

Earn continuing education credit for each session attended or course completed. This activity is designed to meet the educational needs of psychologists, psychiatrists, social workers, counselors, and other mental health professionals involved in the assessment and treatment of individuals working in Trust & Safety, content moderation, or other high‑exposure digital environments.

You need an Optum Health Education account in order to access all activities.

New to Optum Health Education? Click HERE to learn how to "Create an Account."  Once you have logged into your account:

• Click on the activity title you wish to view.
• On the activity page, click the "Register" tab.
• Click the "CONTINUE" button, and then follow the prompts at the bottom of the screen.

Algorithmic Pressure, Targets and Coping Plans
Expiration Date: May 31, 2029

Beyond Self-Care: Staying Clinically Steady in High-Exposure Work
Expiration Date: May 31, 2029

Boundaries, Decompression and Digital Hygiene in Trust and Safety Work 
Expiration Date: May 31, 2029

Brief Stabilization Skills for Intrusive Images and Sounds in Trust and Safety Work
Expiration Date: May 31, 2029

Brief Trauma-Informed CBT for Trust and Safety
Expiration Date: May 31, 2029

Content, Arousal, Aftermath: Secondary Trauma in Trust and Safety Work
Expiration Date: May 31, 2029

Frontline Focus: Protecting Vigilance in High-load Digital Work
Expiration Date: May 31, 2029

Meaning Making and Restoring Purpose in T & S Work
Expiration Date: May 31, 2029

Sleep on the Frontline: Protecting Rest for Moderators on Rotating Shifts
Expiration Date: May 31, 2029

When Feelings Armor Up: Working with Anger, Cynicism and Numbness in T & S
Expiration Date: May 31, 2029

Provided by
This series is provided by Optum Health Education and Optum Whole Health Solutions.

Commercial support
There was no commercial support received for this series.

Frequently asked questions
Please click here to be directed to our Frequently Asked Questions (FAQs) page.

General questions
If you have questions regarding Optum Health Education's activities or services, please email: [email protected].