Title Category Credit Event datesort ascending Cost
Patient Experience and Satisfaction: Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcome Survey (HOS)
  • Disease management
  • AAFP - Family Physicians
  • AAPC - Coders
  • AMA - Physicians
  • ANCC - Nurses
  • Attendance - General Attendance
 $0.00 How you treat patients, the words you choose, and the provision of care directly influence your patients' perception of the care they receive and help improve how they respond to the surveys. By honoring and respecting patients through genuine care, compassion and concern, patients' experience should improve over time. This activity will provide an overview of CAHPS and HOS surveys as well as strategies to improve the patient experience.