Patient Experience and Satisfaction: Consumer Assessment of Healthcare Providers and Systems (CAHPS) and Health Outcome Survey (HOS)
How you treat patients, the words you choose, and the provision of care directly influence your patients' perception of the care they receive and help improve how they respond to the surveys. By honoring and respecting patients through genuine care, compassion and concern, patients' experience should improve over time. This activity will provide an overview of CAHPS and HOS surveys as well as strategies to improve the patient experience. 
Category
  • Disease management
Format
  • Online Education
Credits
  • 1.00 AAFP - Family Physicians
  • 1.00 AAPC - Coders
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 Attendance - General Attendance
Cervical Cancer: Etiology, Diagnosis, Treatment Options and Outcomes
During this educational activity, learners will become familiar with the etiology and diagnosis of cervical cancer and explore treatment options and outcomes for relapsed, recurrent and metastatic disease. Advances in current cervical cancer clinical research trials will also be addressed.
Category
  • Oncology
Format
  • Webcasts
Credits
  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 CCMC - General - Case Managers
  • 1.00 ASWB - Social Workers
Suicide: Prevalence, Predictive Indicators and Interventional Treatments
This activity will provide education about predictive indicators of suicide risk, and how to best evaluate individuals for these risks and stressors. The history and incidence of suicide, suicidal ideation, and suicide attempts will be examined, along with the prevalence of suicidality among certain populations, including those of differing gender, race, age, and socioeconomic groups. HCPs will identify interventional treatments that address suicide’s risk factors and how to incorporate interprofessional cooperation between HCPs and social service programs to intervene on behalf of patients who are at increased suicidal risk.
Category
  • Behavioral health
Format
  • Webcasts
Credits
  • 0.75 AMA - Physicians
  • 0.75 ANCC - Nurses
  • 0.75 APA - Psychologists
  • 0.75 Attendance - General Attendance
  • 0.75 ASWB - Social Workers
Why Do Smart People Make Mistakes? The Answers are Worthy of a Nobel Prize
Participants in this activity will learn about the system framework theory of decision-making and how System I- and System II-type cognitive processes can best be utilized in the health care setting. The role of heuristics (mental “shortcuts” and rules-of-thumb) will be examined, as well as the types of cognitive biases (inherent and often unconscious systematic errors in thinking) that most commonly result in negative health outcomes. Debiasing strategies to address these negative influences on rational and optimal decision-making that are applicable to the self and the health care team will be explored. 
Category
  • Behavioral health
Format
  • Webcasts
Credits
  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 ASWB - Social Workers
Eating Disorders: Anorexia Nervosa 101 for Care Advocates
This activity will provide education about the current statistics, incidence, and indicators of anorexia and examine the populations at increased risk for this illness. It will elaborate on the mental health effects of this disease and the relationship between diagnosis, treatment, and positive health outcomes. Interventional strategies, both preventive and treatment-based, will be discussed and will include a focus on the responsibilities and stressors that affect caregivers. Best practices that include improved communication among health care professionals, support for caregivers, and the integration of social/community support services will also be examined.
Category
  • Behavioral health
  • Wellness
Format
  • Webcasts
Credits
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 ASWB - Social Workers
Behavioral Health Identification, Treatment and Referral in Primary Care-Part Two: Substance Use Disorders in Primary Care
This activity will focus on the integration of behavioral health services into the clinical primary care setting for SUD and discuss breaking the stigma and setting the stage for collaboration. Healthcare Effectiveness Data and Information Set (HEDIS) measures related to SUD will also be examined, as well as why these measures are important to establish a therapeutic alliance and a collaborative, stigma-free approach to care.
Category
  • Behavioral health
Format
  • Webcasts
Credits
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 Attendance - General Attendance
CMS HEDIS and Stars Pharmacy Overview—Medication Adherence, Statin Use in Patients and More
Participants in this activity will learn how CMS measures medication adherence, its role in patient qualification status, impact on claims algorithms, and potential caveats of these determinations. Strategies to address common barriers to medication adherence will be discussed, along with best practices that may improve adherence. In addition, the five measures included in the 2021 Medicare Part D star ratings, including those regarding medication adherence for diabetes, hypertension, cholesterol, as well as statin use in persons with diabetes, will be reviewed.
Category
  • Disease management
Format
  • Webcasts
Credits
  • 2.00 ACPE - Pharmacists
  • 2.00 ACPE - Pharmacy Technicians
  • 2.00 AMA - Physicians
  • 2.00 ANCC - Nurses
  • 2.00 APA - Psychologists
  • 2.00 Attendance - General Attendance
  • 2.00 ASWB - Social Workers
Living-Donor Liver Transplant for Patients with Liver Cancer
This activity will provide an overview of the living-donor liver transplant procedure, the advantages and disadvantages of living-donor liver transplant, and the optimal timing for offering living donations to patients with liver cancer. Dr. Hughes will discuss the innovative approach advanced by experts at UPMC in which patients with liver cancer are offered the option of a living-donor transplant. He will discuss the experience and expertise offered by the UPMC Liver Transplant Program and their collaborative approach to working with referring physicians.
Category
  • Disease management
  • Oncology
  • Transplantation
Format
  • Webcasts
Credits
  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 CCMC - General - Case Managers
  • 1.00 ASWB - Social Workers
Complex Medical Conditions in Children: Utilizing Personalized Treatments and Addressing Health Disparities
young African American girl in a bed with her teddy bear next to her, a doctor or nurse in blue scrubs with a stethoscope is next her; they are both smiling
This activity will focus on the connection between SDoH and how they may impact access to care, treatment and health outcomes for children with rare and CMC. Learners will be provided with strategies and resources that can address these negative effects. The importance of access to personalized care that they require to live their healthiest lives will be addressed.
Category
  • Disease management
  • Health equity
Format
  • Webcasts
Credits
  • 1.00 ACPE - Pharmacists
  • 1.00 ACPE - Pharmacy Technicians
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 CCMC - General - Case Managers
  • 1.00 ASWB - Social Workers
Impact of Climate Change on Behavioral Health
This activity will examine the mental health effects of climate change and climate-related events on individuals and provide an overview of the populations more vulnerable to these impacts, including people with mental health issues, chronic health conditions, and those of poorer social determinants of health (SDOH), which include lower socioeconomic status, decreased access to quality health care, poorer environmental conditions, and heightened levels of experienced discrimination and bias. The negative impact of climate change on health disparities and community wellbeing will also be examined. A discussion of strategies that can mitigate the negative mental health effects of climate change, support individual resilience, improve the relationships between patients and their health care professionals, and promote positive outcomes will be discussed.
Category
  • Behavioral health
Format
  • Webcasts
Credits
  • 1.00 AMA - Physicians
  • 1.00 ANCC - Nurses
  • 1.00 APA - Psychologists
  • 1.00 Attendance - General Attendance
  • 1.00 ASWB - Social Workers

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